Estes Express Lines
Shipping CentersHours:
3500 Princeton Dr NE, Albuquerque NM 87107 Hours
About Estes Express Lines
Estes Express Lines is a large freight shipping company that provides a variety of services, including LTL, Time Critical Guaranteed, Final Mile, Volume LTL & Truckload, Cross-Border, Offshore, and Custom Shipping and Logistics. As North America’s largest private carrier, it operates nearly 7,000 next-day lanes and has over 280 terminals. The Albuquerque terminal serves the local area and offers next-day LTL freight shipping to nearby cities such as Phoenix, Denver, El Paso, and Farmington. Customer reviews highlight both positive and negative experiences. Customers praise the helpfulness and dedication of staff, especially mentioning an employee who went above and beyond to correct issues with unaccounted freight worth around $5,000. Others appreciate the ease of contact when waiting for delayed shipments or arranging for pickup. Communication is generally good, with updates sent via text and email, although there can be some inconsistencies with the timing of delivery notifications. Some customers have experienced issues, such as a driver attempting to leave a large order on the street due to driveway restrictions or a canceled lift gate service without prior notice, which caused inconvenience. Nonetheless, most reviews reflect a willingness to continue using Estes, citing quick refunds and overall positive service despite occasional challenges. Overall, Estes Express Lines is known for reliable freight solutions, with a focus on customer service and trust.
Most Recent Reviews
June 2025
Ben & Ava at the ABQ terminal went way out of their way to fix a shipping quote issue I had. Ava was GREAT, kind & polite. Ben was very understanding and worked to fix the issue to my satisfaction. Beyond customer service, exceptional service. 5 STARS!
May 2025
KIM WAS VERY POLITE AND HELPFUL THIS MORNING.
THANKS A BUNCH KIM!!!
March 2024
I had been waiting for a very delayed shipment. Once I learned it had arrived, I was easily able to contact them and have them hold it on their dock so I could pick it up myself instead of waiting for the scheduled delivery date. They were very helpful and personable. A good experience.
More Comments(66)
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- Albuquerque, New Mexico