Metro by T-Mobile at 5555 Zuni Rd SE Ste 5 offers unbeatable prepaid plans and the latest 5G phones from top brands. The friendly staff is well-versed in product knowledge and provides excellent customer service. Customers praise the store's ability to resolve issues with phone service or accounts, with one reviewer highlighting the stark contrast to other Metro by T-Mobile locations that were unable to assist. The store manager, Adrian, is described as exceptional and helpful, assisting customers with new phone setup and account management. Myra, another staff member, is also commended for her kind and helpful approach, including reducing a customer's phone bill by $100 and setting up a new family plan. Reviewers consistently recommend this Metro by T-Mobile location for its professional, knowledgeable, and attentive service, in contrast to other stores that simply refer customers to contact customer service. The Zuni Rd store is praised for its ability to resolve issues and provide personalized assistance, making it a go-to destination for prepaid wireless needs.
The representative helped me with a new phone and switched data from my old flip to the new Motorola.
September 2023
Jennifer was very nice & patient with me ! She's awesome ?
August 2023
OMG!! Adrian (manager) so freaking awesome!!! We expected to get one phone and walked out with more!! (with our upgrade) I definitely recommend this store than the other MetroPCS stores!! If only I could give 10⭐ stars instead of 5...