“Take your phone here!! Camille is very nice and knowledgable about all iphone models!! As soon as she saw my phone she knew all the prioir cosmetic stuff I did to it and told me all the issues from the outside. She literally stopped what she was doing and once she opened my phone she showed me all the missing plates in my phone that is designed to hold things in place like battery ect. She showed me all these loose screws inside the phone from the previous phone repair person. She was nice enough to put all the loose screws together and made sure all the wiring conectors were tight and not loose. Then my phone worked again!! Best part js she did not charge me at all!! Any place would charged you something or told me this phone part is bad and try to make money off you!Moral of the story is not to alway try to find the "cheapest" phone repair guy because they cut corners. Also I learned they actually use all OEM Apple parts thats why their prices may be more higher than the "cheaper" repair guy. Go ask to other phone repair guys if they use OEM apple parts. Also I discovered my iphone battery is starting to bubble and get swolleb, funny cause I just replaced the battery 3 months ago from a "cheaper price" phone repair guy!! Not only did she fix my phone she also educated me on the quality of work they provide!”
“Called about my Samsung a20 phone thinking I needed new battery. Talked with employee who said probably software problem as been getting alot of. Said better to get new phone then to waste money on this one. I agree”
“Jonathan was very nice and friendly. He fixed an issue with my phone. He is very knowledgeable and informed about Apple devices and phones. He gave me a high level of outstanding customer service and support. He went above and beyond my expectations and standards for customer service and support. He was a great associate who should be promoted to management. I was very blessed to have him fix my phone issues.”
10AM - 5PM
7101 Menaul Blvd NE C, Albuquerque
Mobile Phones
“Adam at ABQ Phone Repair is extremely knowledgeable on cell phone repair. After going to a different repair shop which diagnosed my Pixel 3 phone incorrectly. I went to ABQ Phone Repair. Adam found the problem within 5 minutes. If your phone dies, take it to Adam.”
“GREAT SERVICE‼️ I took in my old phone and a new one of the SAME MODEL and they were able to switch the motherboard so "wallpaper, apps, placements, etc." were EXACTLY the same on the new phone. They are also ordering and installing a new battery for the old phone. They are POLITE and timely..”
“We had an excellent customer service experience at this location with Brittney Cicero! She was so patient and understanding of our complicated phone issue. She resolved our issue with a positive attitude and explained things along the way. She was kind, knowledgeable, and speedy! Thanks Brittney Cicero!”
“Briana and Brandon!!! 10/10 friendly environment, well educated helpful personnel!Solved every inquiry and all questions answered!Thank you for the exceptional attitude!! Felt part of the family”
“Kate did a fantastic job getting me into the plan and phone that was perfect for me! She made sure show me all the dope accessories that i could get for my phone and made absolutely sure i had everything i need. Thank you Kate! (That girl definitely should get a raise)”
“Amazing job by Brandie and entire staff. I had a special situation and they spent alot of time and patience getting everything perfect. I could have not ever asked for a better team to deal with and get all the problems solved!!”
“Derek or Derrick, I am not sure of the spelling helped me the week before Christmas get a new phone. I had broken my Samsung and was interested in switching to an iPhone. He was extremely patient with me and went over all of the options I had multiple times. He never once rushed me or was anything other than extremely helpful. I never leave reviews but I really appreciated this experience, especially because technology can be overwhelming and expensive.”
“Wilson was amazing. we went in & she helped us tremendously! we got a great deal! my husband and i were intrigued from the very moment we walked in! she was very knowledgeable & she was very personable & pleasant to talk to!!”
“We were assisted by Luis on Feburary 19th of 2024 to help get my younger siblings revieve new iphones and he was extremely helpful and very kind. He was not only super professional, but also had a humorous side that helped lighten the mood of the conversations about the phones. I'd definitely go back here to see him again if there happens to be anymore phone problems or if I need an upgrade!”
“Awesome service and the staff are really helpful and friendly. They also have the skills and patience to help you with any problem you may encounter on your phone.”
8:30AM - 8:30PM
4111 Coors Blvd NW, Albuquerque
Mobile Phones
“I had such a positive experience here. I'd gone to a different Verizon shop my whole life and while replacing a phone can be stressful - Miguel made the entire experience easy, professional, fun, and stress-free. I can't sing enough praises for Miguel as he answered all my questions, made the phone transfer, upgrade, and trade-in process super simple, and had excellent customer service skills. They definitely have a loyal customer in me now at this location! Thanks, Miguel and the Verizon team!”
“I moved from Verizon and these people made the transition so easy. We had a few order mixups along the way but every person we worked with was so patient and helpful and made everything right.”
“It was fabulous. Representatives were knowledgeable, courteous, friendly, and eager to help me, etc. I am very happy I went to that store. I originally only wanted to get help with my current phone but wound up purchasing a new phone. The trade-in discount was very generous and well worth the purchase. I will recommend that store to anyone and will not hesitate to return. Thank you for the awesome customer service which is rare and quite lacking in too many current employees no matter what kind of store employs them!”
“He took the protective screen off. Right away put on a new one, told me his cardmachine was down. I went to get 26 (only) Dollars. Paid the man and within 20 minutes I had a brand new screen from the moment I walked in. Honest ( he said he could not repair the backside of my phone) Quick (20 minutes) and reliable (my screen looks like new)”
“Absolutely top notch costumer service, and above and beyond sales.... Ryan Ortega, and Keysean Russel had me in, and out in a timely manner and completely got everything I wanted and need! These two young men we're extremely knowledgeable about the best product for me, and all the product they sell ..... They could be honest opinions and excellent feedback to help me make the right choice... Thank you both looking forward to doing more business with you soon!”
“Customer service is usually very good, it is just the availability of desired products that hinders a visit. I was wanting to upgrade my phone and there wasn't anything less than $200 out of pocket.”
“Went there, to fix problems with a new sims card, ended up paying 25$ , was my phone, my sims card, the my phone refuse to activate, not fear all they do was punch couple of codes, not more the 2 min, my monthly payment it's 35 $??☢️ I'm staying in a local motel, after the city condemned our apartment building,with a new job,I ask before I went, if I was gonna be charged, and a lady sender the phone, she said no, I arrived and she's in the back " having lunch" at 9:45 am?? and a guy, really cool,he did it in less the 3 min.... X 25$ !!”
“Great store! I had to get my screen repaired. The repair was quick and very well done. The gentleman that fixed my phone was very friendly. Would highly recommend.”
“Tabitha has wonderful customer service and answered all our questions. She is patient, kind and overall a great person. I enjoyed my time here at the store and with all representatives”
“My experience at this store inpactular has always been a good one!!!!!! I especially appreciate one employee who no matter what my attitude has been is always very happy, helpful and willing to go the extra length to provide me adequate and excellent service and has a professionalism about himself that is awesome his name is Kevin works on five points and bridge... Great job!!!!”
9AM - 6PM
200 Coors Blvd NW, Albuquerque
Mobile Phones
“I went into this store yesterday for my break I needed a phone fast, my current phone wasn't charging. I didn't have insurance. I was cringing because I know cricket phones are Expensive. When I walked into the store I was greeted kindly by all of the employees. The person that assisted me had amazing customer service skills I was so impressed he was so helpful. On my receipt it says Jesus C. To my surprise I purchased the Motorola g stylus for 69.99! As a current customer I was not expecting that at all great price, so far I love the phone the only downfall is the battery goes down quickly possibly the apps I'm using.”
“(Translated by Google) I definitely recommend this service. They were kind and honest and solved my problem. Thank you!(Original)Definitivamente recomiendo este servicio. Fueron amables y honestos y resolvieron mi problema Gracias !”
“I spent several hours over two days working with Ryan to solve my service connection problem. He stayed past closing time both days to assist me. Excellent service. Ryan communicated continuously to let me know what was going on. Although my problem couldn't be resolved and I had to buy a knew phone, I know Ryan did everything he could to try and fix my phone. It was a pleasure to work with you Ryan.”
“The t mobile team at this location are all outstanding customer service professionals this is a corporate t mobile store they go beyond to make sure you are satisfied”
“I was greeted promptly by a very friendly and extremely knowledgeable employee, Jazmine. She helped me with the many questions I had plus offered me information that I had not even thought to ask!! I had been to a different location prior to this visit and was not informed of any of the great offers Jazmine helped me with! Highly recommend this location for everyone! Ask for the knowledgeable and friendly Jazmine!”
“Our rep was welcoming, friendly and helpful. Our representative was fast and explained everything very clearly. And thanks for trying the zip code thing a million times! Lol great customer service. Thanks again!”
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“It's my pleasure to recommend Pro Phone for your cell phone repair needs. Christian is knowledgeable, fast, professional, and friendly. We had to order my phone parts; screen and selfie-cam. After these came in, about a week, Christian installed them in minutes on the fly. And done right the first time!. No issues. Reasonably priced. Thanks Christian!”