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January 2024 by Joser Arviso
is there anyone that works there ? have called 20x no answer
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January 2024 by vanessa marie
They don't ever answer their phone and if they do thwy just hang up on you.
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September 2023 by CAROL Martinez
Jennifer was very nice & patient with me ! She's awesome ?
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August 2023 by Lindsay Qualo
OMG!! Adrian (manager) so freaking awesome!!! We expected to get one phone and walked out with more!! (with our upgrade) I definitely recommend this store than the other MetroPCS stores!! If only I could give 10⭐ stars instead of 5...
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July 2023 by Sher'Ry Lynette
The store manager is well versed in product knowledge. I'm on the opposite side of town,but I come here for tech help, associates, new sales, and gifts.
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April 2023 by Marz Hernandez
Jenifer at this location was so helpful and had EXCELLENT CUSTOMER SERVICE highly recommend 10/10
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March 2023 by Jesus Quintero
Hello everyone so i rate the store five star because they have the best customer service and they help you resolve The problem that’s in your phone service or account. I’ve gone to other MetroPCS stores like the ones on Juan tabo and the one on Wyomi and Central and I promise you, you will not receive the same services as these guys on Zuni they will not help you at all they will not explain things to you properly. If you were going to get any kind of service from metro I promise you they will not help you with any problems that you’re coming across they will just simply say I’m sorry it’s out of my hands you have to call customer service for that problem, and well this kind of customer service is unacceptable and very unprofessional in my experience. I had problems with my home Internet, and the person who attended me and Whom I will not mention their name for security, and safety purposes, did not help me remove the home Internet service off my account instead, he had me wait almost half an hour and then told me he needs the home Internet box which I paid for to be returned to the store At this point I didn’t care about losing $20 so I drove back home 15 minute drive came back to the store and had me wait another 30 minutes to just tell me I’m sorry I can’t help you. It’s out of my hands. Telling me call customer service, even though my phone line was disconnected and didn’t explain to me that I can call metro even if it’s disconnected,he just simply said I’m sorry find someone to help you with that. So that happened but I decide to drive here in Zuni to this MetroPCS store and there’s a huge difference. These guys have excellent customer service and show professional work and can help customers with their metro PCS account or services I really recommend coming here and if you guys in Zuni are reading this, thank you very much for your help???.
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February 2023 by Virginia Aragon
Shout out to Myra who just dropped my phone bill by $100 and put me on a new family plan Thank you!!!! And help turn on my son's phone. She was so kind and helpful.I will always come to this location and ask for her!
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November 2022 by Ellie Pitcher
Great customer service, the team was great all of them at the store.
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November 2022 by Floyd Cook
How about you try? Make up your own mind.
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November 2022 by Valerie Moya
Adrian the manager was such an exceptional awesome guy he helped me with a new phone n he saved my number thank you so much! Also his staff was so nice nand helpful as well thank you team Zuni and San Mateo!!
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October 2022 by Wendyy Valle
Very Unprofessional Both Ladies Had A Attitude And Kept Saying there were unable To process The Transaction Seems Like They Didn’t Know What There Where Doing ! I went To Another Location And Was Able To Get It Done In Less Than 10 min Agents Need More Training!
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August 2022 by dth3545
My experience was horrendous at this store in the last 5 months, I purchased two phones and a wifi hot box in the first couple months and received and witnessed some very nasty treatment all three times from the heavy set employee called Adrien and the girl that works with i told cust service about my experience when I paid my bill online. Since then I heard the same complaint from people I sent over there. Tmobile has a real problem with the young man named Adrian at that location. Has no business in cust svc extremely rude.
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August 2022 by Mister Creer
I usually always come to these guys because of there amazing customer service!! Adrian the manager and mayra are always very helpful with any questions i may have. I will keep coming back as long as the two are here.
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August 2022 by Melton Hubbard
Excellent service! You guys are really helpful and good at customer service. Will keep going back!
