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March 2025 by Brittany Hawkins
Thanks for being my phone place
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March 2025 by Michael Henigan
I wanted to share my outstanding experience with a MetroPCS employee who provided exceptional service with me. Her customer service skills went above and beyond what I expected.
What stood out most was her remarkable patience and understanding throughout the entire process. She took the time to thoroughly explain each step of my service transfer, ensuring I understood everything clearly. When I encountered difficulties with other carriers' support systems while trying to transfer my number, she stepped in and personally helped resolve the situation.
Her hands-on approach made a potentially stressful situation smooth and manageable. She demonstrated genuine empathy for my situation and worked diligently to find solutions. The level of personal attention she provided truly sets a high standard for customer service.
Thanks to her expertise and dedication, I successfully completed my number transfer and left feeling valued as a customer. Employees like her are what make MetroPCS stand out from other carriers. She is truly an asset to your team and deserves recognition for her outstanding work.
Mo
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January 2025 by Courtney Lynn
I had the most amazing customer service. I have actually been going to this Metro for 3 years but Yolanda went above and beyond when she set up two new lines for my kids and helped me so much. I will be back soon to transfer all my line to Metro!
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December 2024 by Jeremy Barnes
The girls who work here hang up on you when u call this store they won't answer the phone. So u have to go to them to talk to them
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November 2024 by Ramona “Mona” Gallegos
Friendly service courteous customer services
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September 2024 by Abbie Martinez
First time here, note on door said be back in 5 minutes. Waited and left after 15 minutes.
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May 2024 by Shannon
These people obviously hate their jobs. Nobody that works here is ever happy to see a customer enter the store. Then when you want to get the cheapest phone they have on display, of course they don't have it in stock...at any of their locations across town! Why even have it on display then?
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March 2024 by Nancy Aldrich
Went to pick up free gift. Speedy, friendly, helpful.
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February 2024 by Jamie W. “Dragon” La Croix
Metro what can I say
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February 2024 by carolyn paul
Thank you Dominic and Yolonda for your great customer service!! I will be back in the near future.
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February 2024 by Ambrosia Zabala
Rude and they clearly don't know policy. Went here to return a 5G Gateway that is within the 60 day return time frame. The representative argued with me and acted as if I was the wrong one when she was. She told me to speak to the manager Yolanda and just left it at that. No wonder I switched to Verizon from metro and thats Says alot. T Mobile just needs to close Metro, they suck. My receipt said everything I was saying to her and she just brushed me off, saying I can’t do refunds. She didn’t know how and that the manager was the only one who could. So where is she?
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January 2024 by Bella Skywalker (Jess)
Skeleton staff not very knowledgeable regarding their own products. Barely have any phones and not helpful regarding how to find the answers needed
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January 2024 by John R Nelson
The sales clerk at this Metro by T-Mobile was very helpful. He helped me with my phone problem. I'll be coming to this store to buy my next phone. He treated me with respect & kindness. The store looked clean & well stocked. The salesperson was very knowledgeable about the phone's. I gave this store five stars because of the sales people.
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November 2023 by Gabriel DAGOAT
The young lady that helped us was very good at her job, she answered all our questions, was truly looking out for us and got us the best deal on a great phone.
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October 2023 by Brandon Siutza
Best service, Yolanda and team helped me with everything. Thank you.
