Metro by T-Mobile at 3701 San Mateo Blvd NE is known for friendly and helpful staff who provide great customer service. Customers appreciate the store’s clean and well-stocked environment, along with knowledgeable salespeople who assist with phone problems, answer questions, and help find the best deals on phones and plans. Many customers have had positive experiences, including setting up new lines, transferring existing lines, and receiving personalized help. The store offers a variety of prepaid plans with unlimited talk, text, and data, as well as 5G phones from brands like Apple, Samsung, and OnePlus. Customers feel their needs are always taken care of with fast, courteous service and a focus on sharing savings and the latest information. However, some customers find it frustrating when they cannot reach the store by phone, as calls are often not answered or are disconnected. Overall, the store is praised for its helpful staff and quality products.
I wish I would have caught the name of the customer service representative who helped me today!! He was polite, knowledgeable, and kind. He shared and explained in details my options, and I am absolutely happy with my transaction and final product! This location has always been my go to!
October 2025
Always good service at this location the location on Montgomery is always closed during peak hours so I come here
September 2025
This was one of the best customer service interactions. I've had. The help that my daughter and I received was incredible.
