NAPA Auto Parts provides quality auto parts with a focus on quick, safe, and easy service. Customers can choose from curbside pickup, delivery, or in-store shopping at over 6,000 stores and 16,000 AutoCare centers across the greater Albuquerque area. The company aims to serve customers efficiently for cars, trucks, farm, and marine vehicles, embodying the motto "Our Motor Never Quits™." Reviews highlight the excellent customer service at NAPA. One customer praised a helpful employee who quickly resolved warranty issues, making a stressful situation much easier. Another appreciated a knowledgeable staff member who saved them time and money by providing expert advice on trucks. The store manager received recognition for going above and beyond to help a customer find the right part. However, some concerns were raised about inventory availability and wait times. One customer experienced a two-hour delay for a small part, despite signs indicating quick pickup for in-stock items, which was frustrating. They suggested improvements to the website to better inform customers about store stock and reduce wait times. Overall, NAPA is known for friendly staff, helpful service, and a commitment to serving the needs of vehicle owners in the community.
Night and day difference between here and AutoZone or O'Reilly's. Staff have some clue of what a motor vehicle is and far more parts for my old ramcharger that are somewhat quality. The 2 hour delivery is great too
April 2025
As always with NAPA, the employees are happy to help as best as they can and will sift through their options for the best deal or what works best for your situation.
April 2025
Great experience tonight. We were able to get the part that was not available at the competitor. Manuela was great and very helpful! We're coming back for more parts.
