PetSmart is the world's largest pet supply and services retailer, offering a wide range of products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the extensive selection and convenience of shopping online with the option for local pickup. However, experiences can vary. Some customers have expressed dissatisfaction with the grooming services, mentioning issues like poor communication and incomplete grooming. One customer reported a frustrating wait time while checking in their pet for a hotel stay, emphasizing the need for more staff during busy periods. On a positive note, many shoppers enjoy the friendly staff and find what they need for their pets. One customer, who frequently visits with their nine dogs, noted that the staff always assists them well. Another customer highlighted a helpful employee who went above and beyond, even when a fellow staff member was unhelpful. Overall, PetSmart provides a variety of services, including grooming, training, and vet care, catering to diverse pet needs, though some customers experienced challenges with service efficiency and communication.
Their process for Doug did is cheaper than Walmart and the variety is better. They always have treats on sale and my daughter's crickets for her spiders cost me maybe $3 max for a container
January 2026
Almost always have what I need. 10/10 would recommend
January 2026
This is a clean and brightly lit store. The staff are super helpful. I went for a dog bed and found the selection adequate. The reason for the 4 is the size of bed I really wanted was not in stock. I called around to other stores and the size was not in stock in any of them. Turns out they order a lot of small and larges... read full comment
