PetSmart is the world's largest pet supply and services retailer, offering a wide range of products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the extensive selection and convenience of shopping online with the option for local pickup. However, experiences can vary. Some customers have expressed dissatisfaction with the grooming services, mentioning issues like poor communication and incomplete grooming. One customer reported a frustrating wait time while checking in their pet for a hotel stay, emphasizing the need for more staff during busy periods. On a positive note, many shoppers enjoy the friendly staff and find what they need for their pets. One customer, who frequently visits with their nine dogs, noted that the staff always assists them well. Another customer highlighted a helpful employee who went above and beyond, even when a fellow staff member was unhelpful. Overall, PetSmart provides a variety of services, including grooming, training, and vet care, catering to diverse pet needs, though some customers experienced challenges with service efficiency and communication.
There did not seem to be any associates working on the sales floor, I could've used assistance. The only employee I saw was the pet groomer and the sales register person.
January 2025
The prices are more than petco on most items but the service is world class
January 2025
Got in, got out... had what I needed no complications
