PetSmart is a large pet supply and services retailer offering a wide variety of products for many types of pets. Select locations provide services like dog grooming, training, and adoption. Reviews from customers highlight a mix of experiences. Many report positive grooming experiences, describing them as "AMAZING" with groomers who take time to form a bond and care for special needs, leaving pets looking great and owners very happy. The staff at these times are noted as friendly, efficient, and super nice. However, experiences can vary. Some grooming visits result in pets appearing stressed, with messy or lopsided haircuts. On occasion, staff members are described as rude, unhappy, rushed, and unprofessional. Aside from services, the store is considered a good place for pet needs with worthwhile sales, though the checkout process is frequently cited as horrendously slow and inventory only sometimes has what a customer needs.
