Quest Diagnostics offers a range of lab testing services, including COVID-19 antibody testing by appointment, with walk-in options available on Saturdays. The location behind Lovelace Westside Hospital provides routine lab tests, drug screens (Department of Transportation and non-DOT), and TSPOT testing. Appointments help reduce wait times, and the facility is noted for its cleanliness and professional staff. Customers appreciate the friendly, patient, and gentle care provided by staff members, especially those with prior fears or concerns about blood draws. The check-in kiosk is accessible, with options for visually impaired individuals. Despite some reviews mentioning difficult experiences, many customers report seamless, pleasant visits with kind and understanding staff. Overall, Quest Diagnostics is praised for quick service, helpful staff, and a comfortable environment for testing.
Long wait time, nice employee, seemed short handed, broken ticket taker, broken door, long wait time. No one at front desk for long periods of time
May 2024
I didn't have an appointment but they got me in super fast. The place was clean and Kareem was pleasant and professional!
April 2024
Vicki is an absolute gem! My doctor did not send the orders, and Vicki was super patient while I called and we figured it out. She was very calming, gentle (I'm a fraidy cat!), and had the best bedside manner. Give that woman a raise!
