Rotech is a healthcare company that works with medical professionals to provide home medical equipment and services in Albuquerque and surrounding areas. They offer a range of products, including oxygen concentrators, oxygen tanks, home oxygen therapy, ventilators, and CPAP machines for sleep apnea. The company also specializes in wound care at home, with advanced supplies like negative pressure wound therapy and diabetic supplies such as Continuous Glucose Monitors. Customer experiences with Rotech vary. Some customers faced challenges with delivery and appointment scheduling, describing issues like missed deliveries and unhelpful or uninformed staff. One customer expressed frustration about appointments not being honored and employees not knowing delivery schedules, leading to dissatisfaction and the decision to discontinue service. However, others shared positive experiences, highlighting the professionalism and kindness of employees like Nathan, who delivered equipment and explained its use thoroughly. Respiratory therapist John was praised for his empathetic approach in helping find the right CPAP mask, and RJ was appreciated for his caring and professional delivery of a wound vac. Joshua S. and Eric received thanks for their helpfulness and professionalism. Overall, Rotech has dedicated staff members who provide caring, professional service, making a difference in customers' health and comfort. Despite some service issues, many customers recognize the company's effort to assist and improve their experience.
Bivian was knowledgeable, detailed and friendly. The appointments were on time.
October 2025
Rotech is such a wonderful company I've dealt with every medical supply company in Albuquerque. Rotech employees are kind caring, and efficient from office people to delivery guys. Thank you for A+ job.
October 2025
Julianne is amazing! Had a great a sense of humor! She wore gloves, she made me feel special well cared for! Elisa (The MaryPoppins Inc)
