Rotech is a healthcare company that works with medical professionals to provide home medical equipment and services in Albuquerque and surrounding areas. They offer a range of products, including oxygen concentrators, oxygen tanks, home oxygen therapy, ventilators, and CPAP machines for sleep apnea. The company also specializes in wound care at home, with advanced supplies like negative pressure wound therapy and diabetic supplies such as Continuous Glucose Monitors.
Customer experiences with Rotech vary. Some customers faced challenges with delivery and appointment scheduling, describing issues like missed deliveries and unhelpful or uninformed staff. One customer expressed frustration about appointments not being honored and employees not knowing delivery schedules, leading to dissatisfaction and the decision to discontinue service. However, others shared positive experiences, highlighting the professionalism and kindness of employees like Nathan, who delivered equipment and explained its use thoroughly. Respiratory therapist John was praised for his empathetic approach in helping find the right CPAP mask, and RJ was appreciated for his caring and professional delivery of a wound vac. Joshua S. and Eric received thanks for their helpfulness and professionalism.
Overall, Rotech has dedicated staff members who provide caring, professional service, making a difference in customers' health and comfort. Despite some service issues, many customers recognize the company's effort to assist and improve their experience.
Great service and the tech was very friendly. I have more confidence in Rotech more than I have ever before. Now I have someone local for any BPAP problems and supply problems.
August 2026
Sonya helped me get the mask I needed when I failed! She was fantastic!! John was instrumental in the bask fitting and understanding the new mask!
August 2026
We had a great experience with Eric De la Cruz he went above and beyond to help my 88 year old mother in law get oxygen. The doctor gave us another referral that never called or stopped by. When we finally got Eric he took this personally and it was nice to not feel like a number for once !! Thank you for everything