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December 2023 by Desert Flower
Poor customer service. Employee got an attitude when she miscounted cash for a money order (multiple miscounts). Had another employee check her work and what do you know, the amount was correct - she never apologized. Just threw my license at me. Also, pharmacy doesn’t take most insurances anymore. Not even for basic vaccines. Customer service is joke. It’s just “virtual assistants”. Smiths used to be a decent store to shop at. Not sure when it became the new Walmart.
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December 2023 by Ron P
This store always seems to be out of stuff, and they are always short on baggers. So annoying when you spend a small fortune on groceries and have to bag yourself. Get it together Smiths.
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November 2023 by Michael Nunez
This kid comes at me and my son when the machine has a error and tell us Iam making sure you ain’t stealing Iam a regular there This kid needs to be corrected .. don’t talk to people with disrespect better know for sure before you do .. I have a job ! And I don’t like thief’s and don’t like bad customer service either !
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November 2023 by Timothy Arland
Management is clearly not familiar with the American with Disabilities Act, or New Mexico Service Animal laws. I will be filing a complaint both with Kroger upper-management as well as notifying the NM Attorney General for being denied access.
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October 2023 by James Michael Freeman
This store is consistently one of the absolute worst grocery stores in Albuquerque, and that is saying something. They literally refuse to open the self-checkout registers or any other registers. At 5 p.m., when they should have everything open, they will have people stocking stiff all over the store. Multiple working at the deli will not have more than one register open. I routinely am standing in a line so long I can not even see the register area. I have been in a line so long I was in the meat area. The line was longer than the entire aisle, and still, no employee budged to open a register. I hope you please go out of business soon or sell this store to someone else because you all certainly do not want to operate it properly.
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October 2023 by Ezekiel Oleander
The pharmacy was great to me today. I was able to walk in and get a couple of my immunizations updated. The service was prompt, and I could tell they were happy to help me. Excellent job!
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October 2023 by J Cruz
Funny how self checkouts have to be overridden by an employee 4, 5 times(kinda defeats the purpose)saying u didn't scan something but double scan an item & not a peep! Just charges u twice. Also many prices do not ring up as advertised, asked an employee he just said "hmm, I dunno". Oh & someone in parking lot asked my 65yo father if he had any dope to sell, not really Smith's fault still reflects poorly on location
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September 2023 by Kasie Daniels
Smiths is stealing from its customers! Check the signs vs. What the item rings up for! I just had to go take pictures of the signs because the cashier wouldn't believe me that the items were ringing up $.10_1.00 MORE than what is advertised. I shouldn't have to walk around taking pictures of every price for every item I buy to verify its ringing up correctly. The self checkout cashier had the audacity to zoom in on the pictures even, like I wasn't doing her job already.
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August 2023 by Andrew M
Smaller than most Smith's around town. Go early to mid morning and it's great. Go mid day to early evening and it's crazy busy with long lines. Go in the evening til closing time and it's a different atmosphere, things are more clamped down, security guards and such and you may not feel as safe. But this is common to many places these days. Employees I encounter have always been friendly and courteous. I only go in the early morning anymore.
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August 2023 by Chasity LeBlanc
The store was disgusting. So dirty it was unreal. Horrible management the employees are defeated and sad. The store feels unsafe. Honestly it should just be shut down
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August 2023 by Erin Hillary Wier
Usually has a good produce selection, good customer service is a hit or miss depending on the day.
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July 2023 by Nichole V
This is consistently the worst grocery store in the area. The pay must be terrible because they've been short staffed for at least three years. If you're lucky, there is one check lane cashier and one set of five self-check kiosks. They built a second row of four self-check lanes, but almost never have enough employees to keep them all open so it takes forever to check out. The store is clean enough and the parking lot is safe. The people who do work here are nice, and I wish the Kroger corporation would treat us all better. Sometimes it's worth just driving further away to go to Albertson's.
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July 2023 by GD Smith
Update July 8th 2023... My personal singular experience today was very good... Emmanuel helped me out in a way that he didn't even have to think about it...BUT I DO UNDERSTAND... The large majority of dissatisfied customer reviews... I have seen that at this store before... so maybe the management noticed and are trying to turn it around... let's hope so...
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June 2023 by G A
I needed help at the money center today at this Smith’s location. The tall lady with the apron was extremely rude and the only question I asked was if the counter was open. She made an ugly face and said well obviously then I reported her rudeness to the manager and the managers turn to me and walked away and did nothing, spend your money somewhere else. Clearly they don’t care whether you shop there or not.
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June 2023 by Nancy Rogers
I’ve been shopping here for 30 years and I have never experienced such a rude and unwelcoming group of employees and management. I will be taking my business else well!
