Smith's in Albuquerque is appreciated for its excellent selection of water, fruits, and vegetables, which are always fresh and in great condition. Customers often travel 20 minutes specifically to buy Rain water, as this store is the only one in the area consistently stocked with it. The store is also known for its helpful staff, with employees like Adam providing great assistance at self-serve and going beyond to ensure good customer service. Many reviews highlight the politeness and welcoming attitude of the staff, as well as their willingness to help during challenging circumstances such as a flood warning.
However, the store faces challenges with shoplifting, with multiple thefts occurring in short periods, leaving paying customers frustrated and feeling the impact of security issues. The store's cleanliness and organization have been criticized, with reports of a strong smell of rotting food and insufficient cleaning. The limited product selection, especially for non-standard items like dairy-free options, is also mentioned.
Despite these issues, shoppers frequently choose this Smith's over other grocery stores because of its staff and overall store quality. During busy times, such as holidays or flood alerts, staff members often stay beyond their shifts to assist customers, indicating a dedication to service. Customers express hope that corporate support will improve, particularly in providing more cashier support to reduce long lines and wait times. Overall, Smith's in Albuquerque is valued for its fresh produce, helpful staff, and unique water selection, but improvements in security, cleanliness, and store support are desired.
I stopped in for a few things at Noon today, I needed help at self-serve and Adam corrected my items and I need to Shout him out for his help. I know a shout out isn't all that, but in today's world, we need more THANK YOU'S then Negative words. Kudo's Adam and Thanks again!
September 2026
Was looking for a specific candies and all they had with isles of Halloween candies and the candies I waslooking for werr at the cashier stations and they still do not have Carmelo's of all things.. so all of the looking up and down aisles and every single cashier and still did not have the candy I wanted
June 2026
I had a good experience at this location(Louisiana at Montgomery.) The had all of the items that I had selected because I had digital coupons. My tiny disappoinment was that they didn't carry La Banderita tortillas which I love. Customer service was great with everyone I interacted with. I will return again. 😊
