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March 2024 by Valerie Q
Absolute worst bank ever teller is rude and the manager Maritza is rude and condescending refused to notarize a paper that she very easily could’ve as the next bank we went to had no problems with the document and notarized , the teller also refused to print two pieces of paper . will be switching banks can’t believe they treat their members who have been with the them for years the way they do. Not to mention they always give us a hard time depositing a check every single month from the same company we’ve had for over a year
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October 2023 by Anna Curtis
After banking with the credit union for many years it’s sad to say the customer service has gone down the toilet, especially the phone representatives they are rude and impolite
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October 2023 by Kieko Kodama
Reported me to credit bureau for being 28 days late over $20 which was a typo
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September 2023 by Richard Sisneros
Went to this branch for a transaction on Tuesday, thanks to Nataleigh for giving awesome information on money market accounts, excellent service in a comfortable and pleasant atmosphere.
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August 2023 by Joseph Lovato
The worst bank you could ever bank with with! I would never trust them nor give them any more money! Caca five stars down!! Don't waste your New Mexico
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June 2023 by David Archuleta
THANK YOU STATE EMPLOYESS CREDIT UNION YOU ALL DO A WONDERFUL JOB IN HELPING WITH MY BANKING NEEDS! I GREATLY APPRECIATE YOUR HELP IN SETTING UP MY ONLINE BANKING AND BILL PAYMENTS MUCH APPRECIATION TO SAVANNAH GREAT JOB NICE CUSTOMER SERVICE!
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June 2023 by Makayla Woody
I pulled money out of my account through the window. The person wrote me a note to have a beautiful day? I love stuff like this! It honestly makes my day!? so, thank you
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June 2023 by Lala Gee
After getting a new card I waited 2 days to use it and was faulty chip was barely working and swiping the card it wouldn't work at all I had to pay the fee to order a new card when they gave me one that didn't work.
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April 2023 by Ron McClure
I have had an account with this credit union for 20 years. I have never had a hot check or insufficient funds. Every month I deposit checks totaling $13000 at an ATM. It is not convenient for me to come to the bank. At the beginning of the month, I had $10,000 in my savings account but I had to transfer some of this money to my checking as there was a 3 day hold on these checks and I have several things I need to take care of at the first of the month. After these funds were not released, I called and they said the hold is now until Monday and I would have to call the manager to get these funds released. I called the manager, Janet, and left a message and she has not responded.
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February 2023 by Theodore C.
In 10 years I have not had a problem with SECU. Compared to commercial banks ( across the board thumbs down) almost any credit union is better With some exceptions Che k my o e star rating if Sandra area cu). There are CU out there that are legal ripoffs that sell you auto or home I durable through an affiliate for profit Insurance company, again see my yelp rating for Sandra Area cu and their own Sandra Insurance LLC. Quite a clever little scam, but apparently legal.But New Mexico SECU is a great place. There might be an occasional one on o BB d issue but institutionally they are fine, and no little scams, and no hidden wags to take a secret profit. Five Stars, absolutely. And no, I am not an employee
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February 2023 by Bill Bridges
I found a fraudulent purchase on my account. I called in to the Fraud Department and the moronic operator -- after my telling her that waiting 7-10 business days for a new card was inconvenient -- transferred me to someone else "who could help me get an instant issue." The second operator was extremely rude and told me that they can't do an instant issue and that it would take 14 business days! Then when I questioned the level of fraud protection, she stated that this would be my fifth card, as if to point a finger of shame at me -- the customer -- for being victimized by scam artists! It's looking like I need to change credit unions.
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January 2023 by Chris Hensley
The branch I have had to deal with was very different from other people's experience. The manager and the loan officer told me conflicting information. I wanted a low interest loan but the one offered had 7% interest, this was 2 years ago.The next year, I deposited a check and was told there would be a hold but the manager could release some of the funds. I could not pick up my mother's ashes because the entire check was held for 10 business days. The manager never called and never got any of the multiple messages I left with their office in Santa Fe about getting enough money to pay just for the funeral home. They do not answer the phones at the locations of their branches, they answer all calls at a call center.When I went in to close my accounts, the manager was completely ignorant of anything that had happed while they were holding my funds for 2 full weeks or at least that's how she acted. They call you members but I NEVER felt like a member.
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December 2022 by Nadine Chavez
I reached out to Melissa Gonzales because I wanted to open a new account. She took care of all of it and I never had to set foot in the office. Melissa goes above and beyond without hesitation. She has amazing people skills and has helped me by making banking convenient. Thank you Melissa.
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December 2022 by Audrey Hill
Great morning vibes! Miguel handled my issue and helped me to understand the situation to avoid future misunderstandings. 10/10 efficiency, kindness and knowledge!
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October 2022 by Paul Romero
I can't call out one person's name as the service that I have gotten over the years at SECUNM has been outstanding. I love the team that I deal with in Rio Rancho (Enchanted Hills). I have two car loans with great interest rates, and do all my direct deposits there. I have had trouble with their phone app and I said so...and they listened! It is sometimes difficult to get someone on the phone, but I realize that they are busy like everyone else, and I always get a call back. I'm happy to be a member and recommend them to anyone looking for a "home-town" type atmosphere.
