State Employees Credit Union of New Mexico is a trusted financial institution known for its friendly and helpful staff. Customers appreciate the good service they receive across different branches, with many mentioning staff members who are courteous, compassionate, and knowledgeable. The credit union offers competitive rates on loans, including auto and mortgage loans, making it a popular choice for members seeking favorable terms. Several reviews highlight positive interactions with employees who go above and beyond to assist, such as helping manage accounts or providing detailed information about financial products. While some customers note that recent customer service has faced challenges due to understaffing, they still often find staff members like Brenda, Yvette, Nataleigh, and others to be responsive and professional. The atmosphere at SECUNM is described as comfortable and pleasant, with members feeling confident in the assistance they receive. Overall, SECUNM is praised for its quality service, community focus, and the genuine care shown by its staff, making it a preferred banking option for many in New Mexico.
There service is great, but service only comes in one speed Slow!! The lines are always horrible .. 20 minutes have passed and I'm still in line!!
November 2024
Matthew M. was very helpful in getting my automatic auto loan payments set up over the phone. I didn't have to wait too long in queue, and he was kind, courteous, and detail-oriented throughout the process. SECUNM also had the lowest interest rate for my auto loan which I am happy about.
October 2024
new app always has bugs and is not user friendly, half the features don't work and now to top it off i don't have access to money i recently deposited
