Verizon, a prominent telecommunications company, has received mixed reviews from its customers. While some have experienced excellent customer service, others have faced challenges with the overall upgrade and support process. One customer recounts a stressful experience during a phone upgrade, where the initial sales representative was unhelpful, and the wait time to be assisted was excessively long. However, the situation was resolved when the customer spoke to a different representative, Brittany, who demonstrated outstanding customer service. Brittany listened to the previous experience, addressed any concerns, and ensured the customer felt satisfied with the new phone and the promotional offer. On a positive note, other customers have praised the friendly and knowledgeable sales team at Verizon. They appreciate the lack of pressure and the willingness of the staff to find answers or reach out to the appropriate personnel to address any questions or issues. One customer, in particular, commended the exceptional service provided by Brittany, who went above and beyond to assist with a lengthy and complex process, showcasing patience and determination to ensure a successful outcome. Despite the occasional challenges, Verizon's customer service has been generally well-received, with the company's representatives being described as friendly, helpful, and transparent in their interactions with customers.
Come in every month to pay my bill, Lisa is always willing to help me! Great attitude and always welcoming.
July 2023
Always friendly service and knowledge sales team. Never feel pressured and if they can't help or don't know the answer they never hesitate to reach out to who they need to get the answers you need.
March 2023
Brittany was the absolute best!! She helped me get my new phone- it wasnt the easiest process. But she made it happen. My case was lengthy but she was soooo patient. I cannot thank her enough. Totally rec Brittany!
