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“As an older person, updates to my phone had totally confused me and using my phone had been irritating. Within minutes they had resorted my phone to the way I use it. THANKS is not enough. So friendly and listening to my concerns. GREAT PLACE.”
8:30AM - 8:30PM
2920 E Main St, Farmington
Mobile Phones
“While I was in Farmington on a business trip, my cell phone suddenly stopped charging, and I was worried I would lose access to important information and contacts. Fortunately, I stopped by the Verizon store on Main Street next to Starbucks and was assisted by Evander.
Evander provided exceptional customer service from start to finish. He carefully helped me troubleshoot the issue to determine whether my phone could be repaired, explored insurance claim options with me, and thoroughly explained the choices available if I decided to replace my device.
When I ultimately chose to upgrade to a new phone, Evander went above and beyond. He spent over an hour and a half with me, ensuring that all of my data, contacts, photos, and settings were properly transferred to my new device. He made sure everything was working correctly before I left the store. He also installed my new screen protector and phone case, taking the time to make sure everything was done right.
In an age when great customer service can be hard to find, Evander delivered a truly outstanding experience. He was knowledgeable, patient, professional, and genuinely committed to helping me. I left with a new phone, all my data intact, and complete confidence that everything had been set up correctly.
If you’re looking for top-notch service at Verizon, I highly recommend asking for Evander. He turned what could have been a stressful situation into a smooth and positive experience.”
“Great business we did not buy anything but we really felt like we were treated well. Our device issue which we had taken to several other cell phone stores with no improvement was resolved in less than 10 minutes.”
“Branden was helpful, professional and worked with me to find a new phone that was exactly what I was looking for. I hope AT&T has more Brandens in every store!”
“Michael was amazing and saved the day! Excellent customer service at this store. After trying to connect my phone at home with Verizon customer service I ended up losing service . Michael quickly reconnected my service and answered all my questions.
I definitely recommend going into the store versus doing things on the phone bc I talked to at least 6 phone reps who couldn’t do what Michael did in 10 minutes. Very impressed and will stay with Verizon now.”
7:30AM - 4:30PM
909 East Murray Drive, Farmington
Mobile Phones
“Great Employees helped me figure out why my car wouldnt start even though that wasnt there job they went the extra mile letting me park my truck until it got fixed and lending a hand when the mechanic needed help Great staff i would highly recommend”
“Learning how to use a new phone at my age is hard , 78, the young men at AT&_T. Were a lot of help. I had to go back to the store two times to get more instruction and have friends helping also till I learn how to use this new phone. Had a little trouble understanding the first young man when he spoke but he repeated things I ask about”
“I recently upgraded to a new phone & the process of it was so stressful. The first sales rep I spoke to was not helpful & they only had one rep to assist customers when I went there. I waited 3 HOURS to get helped at this location because the rep was stuck on ONE person ahead of me. There was no urgency to assist other customers or time management given by the representative. By the time I was able to get seen the rep was unable to answer questions regarding my contract agreement or the details of a promotional offer. I am unsure if the rep was new or she just genuinely didn’t know what to do to help me. There were so many things that went wrong & I wasn’t confident in the upgrade I purchased. I wanted to return the item immediately & decided the process was not worth it. However after following this experience with the first rep I was able to speak to a different rep the next day.
Brittany was such a HUGE help in assisting me with my new phone & getting it set up. She listened to my previous experience with the first rep & was very understanding and patient. She took control of any unanswered questions or concerns that I had & ensured I felt satisfied with my new phone. I appreciated her full transparency through the process & she was very informative about certain aspects of the promotional offer at hand. If I had not spoken with Brittany I surely would’ve just gave up on this carrier & taken my business elsewhere. Despite the awful experience I had previously I would have gave 5 stars to this location but I believe Brittany deserves these stars for her role in my situation. She stepped up & took action towards any concerns & I was able to follow through on my upgrade. I am incredibly thankful for her outstanding customer service & support.”
“My experience in the store was very fluid and easy. The staff was knowledgeable and professional. I feel bad for them because almost every customer was rude for no reason. People are receiving free phones, service and will complain about it. I will hand it to the staff for being so awesome in the face of entitled rude customers.”
“I had a very positive experience at this location with Jaime and Rene. I walked in to find out information about switching from Verizon to T-mobile. I ended up switching to T-mobile, getting an awesome flip phone and saving some money. Both of these young men were polite, knowledgeable and helped me with transferring my service. I couldn't be more pleased with their help with all of my questions. Great job!”
“Evan with the TMobile store at 2844 East Main was fantastic! Normally, I DREAD going to the TMobile store because it takes forever. Evan had me in and out quickly, helped me with new phones and screen protectors, and was pleasant to talk to! Thanks, Evan!The store manager was also really friendly. I watched her interact with an elderly customer, and she really went above and beyond to help them!”
“I have been to this W 10 times in the last month. It is better stocked and cleaner than most W across the country. The staff were friendly when I was friendly. I'm 62 and they wouldn't let me buy alcohol without ID and pointed to the posted sign. I have always thought this is moronic but it is policy and I got over it, bought my beer at the next store. I have encountered people from NY to Hawaii and what appears as "rude" or lacking courtesy is sometimes a misperception. I doubt have expectations when I meet someone or hold someone under my thumb because they are and employee and should...yada yada. Everyone is human. Start with respect & kindness and doors will open for you. I just moved here and 1 month in, I love it.”
“Thank you Garrett! He took the time to patiently help me out with my phone and was very helpful. Great guy, ask for Garrett if you need anything with switching over carriers or phone services questions.”
“Had problems with slow internet. Staff, Kryteria help me at the store. She was great at explaining what she did, and took time with me. Thank you !! Phone working great now. !”
“We are amazed with how Vamsi V took care of me.
He goes over and beyond. explained everything to me. He is a BIG ASSET to your Co.
Thank you very much for Representatives like him.”
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“tacoby was super helpful. He was calm, patient, informative and was able to help my grandmother with an upgrade. He worked diligently and stayed respectful despite others being impatient and rude.”