JCPenney is one of the nation's largest apparel and home furnishing retailers. Since 1902, they have provided customers with unparalleled style, quality, and value. Customers can browse a variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more, with free shipping and curbside pickup available. The store also offers a new beauty concept, JCPenney Beauty, featuring skincare, makeup, and beauty deals from big-name brands like Covergirl, e.l.f., and Black-owned brands through Thirteen Lune. The Gallup, NM JCPenney Department Store features a wide range of national brands such as Adidas and Levi's, along with their private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, and more. While the fitting room experience was reported as the "worst" with small size, door issues, and lack of cleanliness, the overall clothing inventory and pricing were described as "very nice" and "reasonable." The best part for some customers was the discounts from the points earned. The salon experience was praised, with the stylist Kim being described as "awesome/amazing," knowledgeable, and providing a comfortable atmosphere. Employees were also commended for their courtesy and patience in assisting customers, and the overall shopping experience was deemed "good" and "always a good."
The beauty associate Maryjane was incredible help my grandmother find exactly everything she needed and is very knowledgeable
May 2026
Good selection of big and tall, but the changing rooms are disgusting. Non-descript yellow puddles on the floor and waist level drips down the wall were a bit disconcerting.
December 2025
Polite clerks, didnt freak out when i grabbed the wrong jeans, for the sale they have going...lol
