U-Haul Moving & Storage of Hobbs is a facility described as better and cleaner than many others. The staff receives praise for being friendly and going above and beyond to resolve issues, such as fixing a trailer's brake light on the spot. Customer service is noted as fast and friendly, with management working quickly and with good communication to handle cases. The location sells a wide variety of boxes and rents out storage units upstairs. However, some feedback suggests room for improvement in person-to-person professionalism and staff training. A significant concern is the temperature in the storage units, which can get too high in the summer and may risk property damage, indicating a need for maintenance or an upgrade to the climate control system. For a DIY task, U-Haul is considered a safe bet.
The agent I rented the trailer from was friendly and went above and beyond when we discovered the left brake light was inoperable. There was not another trailer of that size available, so she replaced the tail light on the spot, which resolved the issue. Thanks!
March 2023
Professional, clean, courteous, competent. What else can you ask for.
June 2021
I got charged for the 1st months rent when I shouldn't have. This happens quite often. So glad I won't need the unit for very long.
