Victra is a Verizon Authorized Retailer offering phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store consultants and managers are knowledgeable, dedicated, and strive to create the best possible experience. Reviews highlight staff being very kind, professional, patient, attentive, and excellent at problem-solving. Employees are noted for going above and beyond, handling multiple customers, and deescalating situations with upset customers. They provide helpful and honest service, taking care of issues and "gotcha's" during phone transfers and upgrades. While service is praised, there can be long waits, and the store is sometimes understaffed, with customers waiting for assistance. Overall, the team works hard to connect technology to life in a trustworthy way.
Wonderful experience! The best service and the best people ever! Thank you, Alex and Jeff.
May 2024
Great experience! Knowledgeable personnel. Excellent service. Thank you.
April 2024
AJ and Alex were very attentive and knowledgeable of their phone solutions and upgrades. I went in looking for a replacement screen protector and case, and came out with a new S25 phone.
