Walgreens on Rinconada is known for its kind and helpful staff who treat customers with dignity and respect. Customers appreciate that they have never experienced unkindness or rudeness from employees. The store is consistently welcoming, clean, and organized, creating a pleasant shopping environment. Staff members like Debbi Jo and Eric Medina receive special praise for their professionalism, helpfulness, and excellent service, even going above and beyond to assist customers personally. The pharmacy staff is reliable and friendly, ensuring prescriptions are handled accurately and with care. Customers have confidence in the pharmacy's service, noting that they have never had errors with prescriptions. During challenging times, such as the COVID pandemic, the store was accommodating, allowing customers to pick up items from the window, which was appreciated. However, some issues have arisen, such as a recent incident involving a prescription for insulin. Despite the store's usual reliability, a customer faced difficulties with insurance denial and rude treatment when trying to pick up essential medication, leading to frustration and concern about trust and dependability. Overall, Walgreens on Rinconada is viewed as a dependable and friendly store that provides good service and a positive shopping experience, though occasional issues with prescriptions and insurance can cause frustration.
