Cato Fashions is a clean and organized store that offers a variety of clothing options, including regular and plus sizes, shoes, and accessories. Customers appreciate the ability to mix and match clothing to create different outfits, making shopping there versatile and fun. The store has a dedicated clearance section where items are marked down significantly, sometimes from $20 or $30 to just a few dollars, encouraging bargain hunting. There are separate sections for smaller sizes and plus sizes, catering to different customers' needs. However, experiences vary. Some visitors found staff to be friendly and personable during certain visits, though others encountered disrespectful and rude behavior, particularly at the Rio Rancho location. Issues with customer service include disputes over online returns, specifically when returning PayPal purchases, and perceived dishonesty by staff, which has led to disappointment and frustration. One customer drove a long distance to shop there but was disappointed by the decline in quality and service after store closures and COVID-19 impacts. Despite these issues, the store remains a popular spot for affordable fashion, especially for those looking for deals and a wide selection of sizes. Overall, Cato Fashions offers good value and variety but experiences can differ based on location and staff interactions.
