Victra is a Verizon Authorized Retailer located in Rio Rancho, NM, dedicated to providing a top-notch customer experience. The store offers a wide selection of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers consistently report positive experiences with the knowledgeable and friendly staff. Many reviews highlight the exceptional service provided by representatives like Donovan and Chris. Customers describe Donovan as professional, attentive, and responsive, noting his ability to resolve issues efficiently and with a personal touch. Chris is also praised for making the process of switching services to Verizon seamless and enjoyable. The team at Victra has been recognized for their commitment to helping customers find the right solutions for their needs, with representatives like Darius and Tristan also receiving commendations for their helpfulness and expertise. Despite an overall rating of 4.4, reviewers believe the customer service at Verizon, particularly at this location, deserves a higher score. With a focus on connecting technology to life in a trustworthy and enjoyable way, Victra aims to keep customers satisfied and loyal for years to come.
Outstanding service by your sales associate. Thank you for an Outstanding job.
July 2026
Had a great experience at this location. Brock was very helpful with the whole process! Thank you, highly recommended coming here for your phones!
July 2026
The humans in this store are super helpful and friendly and really down to earth creating a chill vibe! Shout out to Brock who stuck with us and got us all new phones and transfered service over from Xfinity despite the difficulties there! Highly recommend coming here for all your cell phone needs!
