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January 2024 by Bianca Russo
This location is busy. Some of the bankers can deal with the stress, but some cannot. I just had an appointment with an aggressive male, his energy was very intimidating. I couldn't get done what I set out to do because he was scaring me. Not professional....
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January 2024 by Nebula Watchers
Imagine opening up a bank account which is technically a digital ledger and having very little money in it like maybe $900 and you come back about a year later and you see that there is a service fee every month and see that the money is almost all gone to maintain the account. This is what happened to me. This is robbery imo. Shoulda just kept my cash instead.
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October 2023 by John Frazee
Pray you don't have account issues, minimal bankers available to help you, their phone line puts you on hold and then hang up, and no de-escalation skills. Account issues? Call the 800 number or go elsewhere they say. I say if you want banking, go elsewhere , because these guys can't help
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July 2023 by Asa Shaw
The portly women won't help even tho they're contractually obligated to through the banks to make change orders. Worst bank in Rio Rancho and incredibly unhelpful. Once this contract expires I plan to move to an actual bank that can do actual banking services.
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April 2023 by Whitney Brown
Worst bank in the area - They are never able to help you & NEVER accommodating.
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February 2023 by Julieann Sanchez
Drive through here is the worse place to come. Been in line for 20 min. And still sitting here. I can't imagine what the inside is like
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October 2022 by Ruben Cisneros
Their service is really gone downhill the tellers are great but bank is horrible I have a safety deposit box and sometimes I have to do business transaction and is just the worst service ever I am amazed that bank is still open but not just that one I've had the same issue with I used to bank on 4th Street. That is why I get great service from Nusenda Bank switching over has been the best thing I've ever done. But I do keep an account there just so I can keep my safety deposit box there
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October 2022 by Lourdes Arellanes
This bank is horrendous, customer service is awful. Reported suspicious activity in my account multiple times and the manager told me off! Been waiting to get rein-versed for a 250$ purchase not authorized by me and the manager couldn’t do anything. I recommend banking at a credit union you can’t trust this bank along with their lazy employees.
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September 2022 by Maryann B
Stay away!!!!!!!!’I have been with this bank since the 90’s. I have several accounts , mortgage, savings, CD’s , and checking account. My son who just moved here and got a new job needed to cash his payroll check. Not a large amount. I have had a long time savings account with a substantial balance that has not changed in many years. The manager refused to cash my sons check. I asked if he could sign it over to me and they said no. I asked to have him added to my account but I would have to come back and make an appointment. Very surprised and disappointed.
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April 2022 by Maryann Terry
Stay away!!!!!!!!’I have been with this bank since the 90’s. I have several accounts , mortgage, savings, CD’s , and checking account. My son who just moved here and got a new job needed to cash his payroll check. Not a large amount. I have had a long time savings account with a substantial balance that has not changed in many years. The manager refused to cash my sons check. I asked if he could sign it over to me and they said no. I asked to have him added to my account but I would have to come back and make an appointment. Very surprised and disappointed.
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August 2021 by Carmen Thornton
The staff is very rude.
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May 2021 by Liz M.
A 3 day weekend coming up and one person working the teller desk ... a line out the door and no one can help this poor guy ... very sad ...
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February 2021 by Emma Mamapapa
Called multiple times for couple months but noone answered the phone. Is this branch still open?
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January 2021 by Della Explains
This bank is always surprising me with fees. My account will be fine, I’ll check it online and nothing is pending and then later on, I’ll get a message that my account is in the negative and when I log back in, things that had ALREADY POSTED are back in pending with fees that put me in the negative ($35 fee for charge bouncing” and since I’m in the negative from their fee, everything else coming in bounces and accrues a fee. I end up paying all their fees, even though I really don’t feel like it’s fair because my account was in good standing and if they hadn’t have pulled cleared items back, it would be fine. Anyways, then my mom passed away and I take the life insurance check in and they only allow me $200 out of $100k and the rest is gonna he held for 10 business days, because my account frequently goes in the negative and I have to pay fees to fix it. Are you kidding me????? As soon as this check clears, I’m taking my money and I’m leaving this bank.
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December 2020 by Haskell Howell
With ever year this place gets slower and slower. Why I switched to a credit union.
