Car Rental in Santa Fe, NM

“Everyone was super friendly and more than willing to help me through my little car trauma. I finally got my car fixed, and the rental experience was really great.”

“EBTERPRISE IS THE BEST RENTAL PLACE IN NORTHERN NM…
They are #1. I recommend them100%.

After a really very bad experience with hertz and I swore I’d never rent a car again. But my car broke and I had to get a rental. This time it was through enterprise thankfully. They were kind, curious, professional and went above and beyond. They were not rude and everything went smoothly and fast like Hertz @ SF airport was so ridiculous. He even cussed at me, was rude and when he overcharged me, he refused to fix it and yelled at me like I was a child. He was beyond disrespectful.

But the Enterprise in Santa Fe on St Michael’s were the exact opposite! They changed my mind about using car rentals. The ENTERPRISE employees were great! When returning the car, they had a busy store and phones ringing like crazy. They managed to multi task between all their customers in a calm and professional manner. They were respectful and polite. I didn’t get yelled or cussed at with Enterprise.

One of the best parts was receiving my deposit back within 24 hours of returning the rental car. The rental car was a really really nice one. A 2024, car with lots of updated technology it was a very clean and nice car to have especially since I had it for 2 weeks. I recommend Enterprise in SF on St Michael’s for anyone’s car rental needs.”

“Just finished a full duty day, and Dennis my made post-flight experience an absolute joy despite my exhaustion with the day. Not only did he taxi me in, but he helped me with every fuel form and answered all my questions. I will be back because of my experience with him.”

“The airport car rental lines were unbelievably long, so we opted for renting a car from this local downtown location, instead. We got a great car at a very good price. Transaction and communication were all 100% hassle free. Lupe, the branch
manager helped us. She was friendly, helpful and professional and made everything so easy and convenient. TY Lupe!”

“Always a good experience when renting from Hertz. The customer service is more than one could hope for. I’ll continue to rent from Hertz whenever the need for a rental car presents itself”

“The gentleman working Sunday morning was exceptionally helpful for us. We had a mechanical issue with a car that prevented us from making our destination for a family emergency. He found us a new vehicle very quickly and got us on our way and offered compassion during a very difficult time. Thank you”

“Ms Rachel, Josh and Santa Clause (i.e., Dennis) might be our new favorite people in Santa Fe and here’s why…

After a brief discussion on how sucky it was that my fellow travel companion, Christy, had been divorced twice and Josh’s tooth jewelry had only lasted 6 months, we decided that car rental didn't have to be. After a hilarious misunderstanding (on our end, not yours) regarding the rental of the cars, these three literal earth-angels got us a car and got us back on our way.

Even as we nervously awaited our car fate, they shared local tips, recommendations and directions with us. We laughed — at each other, at our inability to properly book a rental car, but mostly just at Josh. We even asked if we could put Dennis in our pocket and take him with us on our travels—to which Ms Rachel deemed an inappropriate act otherwise known as kidnapping, so we didn’t.

You see, it's my firm belief that at the heart of customer service is kindness. It’s so much more than just answering questions or solving problems—it’s about creating moments that leave customers feeling heard, valued, and connected. Every interaction is an opportunity to make a positive impression and build trust that lasts. Rachel, Josh and Dennis did all of the above and more.

Long story longer, we're forever grateful for the kindness of this incredible group of humans at the Avis counter today. Our grand travel plans weren't spoiled but made better by encountering such fun, kind and special employees at this location. Well done, team. Well done.”

“Crystal Catano at Avis provided outstanding customer service. She was professional, friendly, and incredibly helpful, making the entire experience smooth and stress-free. Employees like Crystal truly make a difference — thank you for the excellent service!”

“Just rented a car from here today and everything was great. I was in and out in maybe ten minutes. No one was rude or anything like the other reviews describe. I would definitely do business here again”