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March 2025 by Anita Hett
I took my business to T-Mobile and it was a great decision! My dad's phone service with Xfinity was turned off by his X without his knowledge or consent. He was left without cell service for two days. The employee working with us (Juan) did not even apologize for the inconvenience and potential danger for my 89 year old father to not have the ability to call anyone for two days! It is a bad policy to allow someone other than the account holder to turn off a phone with no notice or reason. I will never do business with Xfinity.
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March 2025 by Chad Tiffany
HIRE EMPLOYEES THAT ACTUALLY CARE TO DO THERE JOB AND WILL BE HONEST WITH YOU ABOUT CONTRACT INFORMATION. An absolute disregard for integrity took place. XFinity is a bunch of scam artists. Specifically when it comes to mobile servicing. I took in my old phone and was given a $700 credit towards my new phone. The phone I received was defective, I sent it into apple for a repair. Whilst I await my repair I go in to see what the total pay-off amount will be for the phone as I would like to get something else, I no longer wish to keep a phone that is having hardware issues after 3 months. They said $1000, the phone is only worth $1200. Apparently when you send your old device in the price of the device is divided evenly amongst a 24 month period, if you pay it off early you effectively lose the money given for the trade-in value of the previous device. This was not made apparent by any of there service personnel and now I am stuck with a completely defective phone for a long period of time with no way of receiving my old phone. Not to mention XFinity Care was not offered to me upon my purchasing of the phone. I have had the phone for 3 months in total and I'm stuck with it for a long period of time. My suggestion, don't utilize the XFinity Mobile Service for anything unless it's a cheap phone that is easy to pay off in a short amount of time. Don't fall for these scams, they aren't worth it. If it sounds to good to be true then it more than likely is to good to be true.
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March 2025 by Lui Avitia
First bill was 60 then it jumped up to 120 for just internet they will rob you
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March 2025 by DOUG SCHELLSTEDE
This is for not trying to help! I gave this place multiple opportunities to make my situation right.
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March 2025 by Kenia Sotelo
Worst and slowest service ever. The waiting is always so long and they don’t always resolve the problems you have. The internet is not the best.
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March 2025 by William
This company is horrible... The staff is horrible... And the internet is way over priced...do not support this company...They are a total ripp off...
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March 2025 by Rami Almassou
Dogshit company you’ll pay for a 1000 mbps and you’ll only get a max of 150
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February 2025 by Connor Lawrence
I returned a rented modem from Comcast because I have my own modem. I made it clear that all I was doing was returning the un-used equipment and the store employee, who said the wait to talk to someone else would be over an hour, but that they would finalize the return. Great, I thought. Turns out they went and discontinued my service at my address, without any documentation or notes. Ended up spending 3+ hours with customer support trying to get to the bottom of what happened and restore my service, that I never once requested to be discontinued.
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January 2025 by Carol De Baca
The Xfinity tech was working on the cables located on the pole in front of my house. He was supposed to be doing routine maintenance work. Well, my cable and internet were disconnected. They won’t send another tech out for 4 days. In the meantime, I have no internet or cable.
Bad customer service!!!! The technician cut the wire to my house accidentally. That needs to be fixed immediately.
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January 2025 by Richard Acevedo
Waited for 2 hours no help
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November 2024 by Max Klepp
At GoJade in Colorado I paid for a 100Mbps connection. I consistently measured 96 to 98Mbps. In Santa Fe I contracted with Xfinity for a 300Mbps connection. I was installed yesterday. My measurements show between 30 and 60Mbps. Very disappointing!
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November 2024 by Francis Smith
Awful service because under staffed.
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November 2024 by Damon Gold
I came in for a wifi extender and i “have to make an appointment” i’ve been waiting for 20 minutes and i can see the extenders on the shelf but i cannot just pick them up and pay for them! I cannot believe anyone would copy the apple store but xfinity has!! absolutely horrible experience. completely dehumanizing and unacceptable. i’m going to cancel my service and just use 5G on verizon from now on.
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October 2024 by Irina Shandikova
1. False advertising: promised a package that included AppleTV +, Netflix, Peacock. Never provided Apple, Netflix stopped the same day as the first bill was paid, and I didn't even try Peacock.
2. Outrageous customer service: it's impossible to get anyone on phone, and their chat is not solving anything.
3. Billing for more than they provide
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October 2024 by Kirstin Mitchell
We decided to return to Xfinity TV after a year with Sling. The website only allowed us to choose to have a TV box shipped (for $15), so we decided to make an appointment to pick up the box at our local store. We had already chosen the plan and filled it all out on the website, so it should have been easy. Instead, when we got home and checked our email, we discovered we had been charged an extra $60 per month for the plan. Fortunately, it was easy to fix online. Did the salesperson think we wouldn’t notice?
