REI offers a great selection of outdoor gear and clothing, including its own award-winning line. The staff is often described as really helpful and enthusiastic, providing good advice on products and local trails. Customers report very good experiences with accommodating service, including easy returns and exchanges. However, some note that assistance can sometimes be hard to get and that the gear is expensive. Parking is available but not free. The store stands behind its products with a satisfaction guarantee and promotes recycling. Overall, it is considered a great store with great customer service.
We were on vacation and wanted to get new backpacks and hiking boots. We got very helpful advice from both departments, and our cashier took our shoe boxes to recycle, since we don't have a way to do so, out here. Very good experience for us!
July 2025
Great customer service! Thanks Elias for your problem solving skills
July 2025
It was hard to get a staff person to help me. No free parking (but $1 for the first hour in the garage below). Allowed for a full refund with the return of my item. Expensive gear.
