Extra Space Storage at 44 Broadway in Albany, NY offers a wide range of storage options, including climate-controlled and non-climate-controlled units. The facility features electronic gate access, a manager living on-site, excellent security, covered loading bays, a loading dock, and elevator access, making it easy and convenient to store belongings. Parking spaces and heated loading bays add to the convenience, while the proximity to the freeway helps with accessibility. Despite some concerns about the building's condition, the staff are highly praised for their professionalism, friendliness, and helpfulness. Customers frequently mention staff members who go above and beyond—especially Shazam, who is described as knowledgeable, personable, and exceptionally kind, providing great customer service and assistance with move-in and setup. However, some reviews note that the building itself needs upgrades, as it lacks equipment for moving items, bathrooms, trash bins, outlets, and other amenities. Overall, the location is valued for its affordable prices and attentive staff, making it a hassle-free choice for self storage in Albany.
There wasn't an employee on site but michelle in Customer care over the phone was phenomenal! She was patient, thorough and very helpful! She literally saved the day
June 2026
I had a good experience renting a unit here! The process was incredibly smooth, and the staff are always nice, helpful and pleasant to engage with. The facility is pretty clean, secure, and they also have carts available to make moving things in and out so much easier. Highly recommend!
June 2026
Mr. Shazam was very helpful and I am grateful to have had great experience.
