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“Mark & Dave sent a text 30-40 min before arrival - very much appreciated
They pointed out a couple marks, pings in the piece of furniture before placing in my home.
They removed all packing material and asked if I wished to clean space before placing it.
They were professional and customer focused”
“This storage facility is centrally located on Central Avenue. Chris. The guy at the office, Chris, was fun to deal with and answered all our questions. The prices are very reasonable. I like that it's nice and close to my house and is easily accessible.”
“I have a storage space in the Albany Extra Space Storage facility now. I was looking to downsize my unit. Shazam who was on duty at the time looked through the inventory of spaces and couldn't come up with one. I guess this is a busy time because of school breaks. He was however, able to help me out with my rate to allow me to stay until some units open up. The approval came in just a couple of hours after he put things in motion. Thank Shazam!
Paul C.”
“Roc and Randall are WONDERFUL!!! They were on time, friendly, VERY organized and kept it moving. I would most definitely recommend Protocol Van Lines. If I could give them more than 5 stars I would.
Professionals All the Way”
“Lisa is the manager at the 40 N. Russell Road store in Albany New York. I can’t say enough wonderful things about her. She is there for me whenever I need her. She has a beautiful caring personality and has helped me in more ways than you can imagine beyond just storing my things. She is an asset to your company in every way. Kathleen C.”
“Jamal is such a great client assistant expert at Prime- he so helped me with a big storage project at the facility! He’s the best!
I liked it so much I rented 2 units-
Steve Wood”
“We were lucky to have found this facility for my daughter during her college years. From start to finish Melissa made it an easy process to maintain as well as end when she recently graduated. Thank you!”
“I've had a fantastic experience with Menands Self Storage From the moment I walked in, Joell and Mia were friendly, professional, and incredibly helpful. The entire facility is clean, well-lit, and secure — which gave me peace of mind knowing my belongings were in good hands.
The process to rent a unit was quick and straightforward, and I really appreciated the flexible hours and easy access to my unit.
Highly recommend this place to anyone looking for a reliable, safe, and hassle-free storage solution!”
“Customer service is very nice and understanding also willing to help with any questions. The new technology is cool they use. Very great for kids in college who parents dont want to haul stuff back home.”
“Really good friendly experience. Super affordable and simple. Always plan around 9-5, once that’s set, even so if you’re going to be late, they are pretty lenient you call and are reasonable. Simple in and out. Should have more service way cheaper that uhaul and the other places!”
“Moved from upstate NY to Austin with 3 U-boxes. Drop off was great and the boxes were dropped with a forklift right where we wanted them. Pickup was just and great and on time.
Delivery was faster than quoted and access at the facility in Austin was really easy.
Extremely happy with the whole experience. Every staff member we encountered went above and beyond and way a joy to interact with. Would rate 10/10 and recommend 100%.”
“The best place to rent. A lot of options available. At the counter the staff is very knowledgeable so in few minutes you are out with your rental. the best place”
“The employees here are awesome. I've always had super pleasant experiences with all of them. They are always very friendly and helpful, and quick with getting me in and out the door. Thanks for making my trailer rentals easy and pleasant :)”
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“Phenomenal and polite movers- they handled an historic and heavy piece of furniture with ease. Whole process was simple including paperwork and they even arrived early. Couldn’t be happier!”