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December 2025 by mznyc1
ZERO STARS!!!!
RIP OFF,STAY AWAY!!!...
I moved in to unit in Oct '24.13 months ago.My rent for unit was $138.00.It has gone up steadily every few months by large amounts.As of July the rent is up to $270.00.That's almost DOUBLED in 8 MONTHS.
Can't contact anyone at corporate,if you call the general number it just sends you to local facility.Ask for a call back from a regional manager and it's ignored.
What they are hoping is that once you've moved in that you can't move out and just keep giving you steady increases
.I am moving out and TAKING THEM TO COURT as I have spoken to several other tenents with the same experience.This is their business plan and systemic.Get you in,trap you and then raise the rates to bleed you dry...
BTW went by today and found a dead mouse in the unit and not the first one.No food in there,units are not sealed and vermin can pass from unit to unit...
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November 2025 by Olivia Crouch
On more than one occasion Mohammed from Extra Space has been kind and helpful, over the phone and in person!
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November 2025 by Decina Gaddy
Very Informative. Great gentleman.
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November 2025 by Jennifer Albrecht
Buyer beware. They hike up the pricing at will (street mkt value is what they call it). Most storage providers give you a discount for committing to a certain number of months. Not this one. Without notice, my storage unit charge was increased $47 per month.
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November 2025 by Amarillis Garcia
Nice worker very nice helpful
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November 2025 by Jakima Bryant
Shazam was very polite and patient. He even accommodated me when I express concern that the space may not be large enough. He showed me the space so that I was reassured that it was more than enough space for my things. I appreciate it. I will continue to use Extra space storage and recommend the business to my friends and family.
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October 2025 by dattmecker
Shazam jumped my dead car battery and saved my day. I was bumming and he solved my problem in two minutes and with a sweet smile and friendly professional manner. Thanks, Shazam. Your name suits you perfectly. Matt Decker
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October 2025 by Linda Alygad
Shazam was a wonderful help
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October 2025 by Christina Colon
Very respectful very helpful easy with help and any questions I had
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October 2025 by Alison Coleman
Jorge is wonderful at Customer Service. I was delighted to meet him, he was so good to me and I hope I’ll have the chance to see him again. Perfect for the job.
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October 2025 by Tiara Smiley
Rented online, but when I came into the storage unit Shazam was incredibly helpful with moving things and getting set up!
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October 2025 by Julia Jenkins
Had a wonderful experience getting my unit today with Shazam! He was knowledgeable, personable, and helpful. Definitely need more people like him working in customer service. He answered all the questions I had and was available to further explain when I was confused.
The building itself definitely needs an upgrade! However the prices are better than U-Haul.
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October 2025 by Ebony H
Shazam was sooo kind and helpful. They definitely need more people like him working there. His customer service is 5 stars!!!! However, the units / facility itself is 1 star. No equipment to move your items, no bathrooms, no access to a trash bin, no outlets, nothing but the 3 walls and a door to your unit. Extra Space Storage took over Life space Storage and all they did was raise the prices, change the colors, remove the hand sanitizer dispensers and let the place go even further.
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October 2025 by Barrington Grant
The site is always clean and easy to access. The prices are great. Another plus is the staff, they are always friendly and ready to help. I've had a few encounters with the staff member Shazam and he is always courteous and knowledgeable. 10/10 recommend!
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October 2025 by Ralph Fuentes
Shazam was tremendous help, he helped me cut the lock and assist me in my move out efforts
