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March 2024 by Charlie S.
I had a Camaro SS shipped for a test drive and potential purchase. Was informed that the test drive was limited to 10 minutes which would have only allowed me around local 30mph streets. Had to get managers approval for a longer test drive. Took the car to interstate highway and at 60mph and higher the car shook and shimmered. My compliant is this car was approved for sale with a serious problem. If i had not pushed for extended test drive i would have been sold a defective vehicle out the door. After my experience i believe their vehicles DO NOT get the low speed/high speed inspection and should not advertise it meets or exceeds high standards for quality. I would not recommend purchasing a vehicle from CarMax.
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February 2024 by patrick cogan
I got the best sale price for my used car.
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February 2024 by dus 100
the customer specialist Brendon was very helpful it was a good experience
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February 2024 by Annalise Marie
We originally saw Joe Longo when we came in to sell my car. He was extremely helpful and provided amazing customer service. The second day we met with Carlos and ended up selling the car that day with him. Everyone on the staff was very helpful and friendly. Genie was also super helpful with answering any questions we had. What could have been a very stressful situation was made much easier by the kindness and knowledge exhibited by the staff. I would recommend to anyone looking to sell their vehicle.
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February 2024 by Shellie Asher Ware
Everything went as planned. Communication was excellent. Process was a bit slow because of an issue with my insurance company - staff were very helpful about getting it sorted out. Would definitely recommend doing the checklist ahead of time and making sure the paperwork is all in order before going in.
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February 2024 by Todd Moses
They gave me a fai price for my 2015 Lincoln MKX, nearly twice what Depaula Ford offered me for it, and slightly more than Carvana offered me. My only complaint is the wait time to have the car looked over. Yes, I arrived unannounced, but it was mid-week during normal business hours. If they fix that they would get five stars
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February 2024 by Creative Word Ministries
I bought a 2015 Camaro with 47k miles on it. Overall my experience is mixed. Some persons that work at the call center were great, while others were thoroughly annoying. The attended that put my plate on was rude and snarky. The car was received dirty and had lots of spots and stains on it. Inside was clean. I was ready to go and therefore decided to bring it to a detailer myself. I was over it. The information flow was frustrating. People at the call center tell you one thing while reps in Albany tell you another. The door on jams slightly when opening. If I was to do business again I would have to deal with someone in branch directly instead of through the call center. Really disappointed that the exterior wasn't in a better condition. The pics online was very different from the car in person.
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February 2024 by T M
People were very friendly and helpful... Tammy was knowledgeable, pleasant and patient with us.
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January 2024 by Ricky White
Smooth transaction. No haggling price give on estimate was price paid. I give 5 stars to your representative. I would use your service again and recommend to others. Thank you
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January 2024 by Alan Woolf
Was extremely quick and agents very friendly and helpful
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January 2024 by Mike Prendergast
No troubles. Got me in ahead of my appointment. Very easy to work with.
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January 2024 by Gus
Carmax bought my car for the price they said on their website. It can't get any easier than that. Quick and easy process. Would do it again.
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January 2024 by Jonathan Starr
E good experience. Personnel at Albany location, particularly representative Alex, were very knowledgeable and dived deeply into the vehicle we were interested in selling. He rated it as exceptional (it was, being our trusty pride & joy) and we were paid the amount of our offer with no hassle or humbug.I had previously contacted 2 other large used car buyers who wasted a lot of my time and I felt they acted deceptively by making offers that they would not honor because of "market conditions" etc.Car Max is the class act in this sector, and I will come to Carmax first in future.Thank You.
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January 2024 by Kristen G
The whole experience was easy, everyone was very nice, and I love my new car! I was happy to be able to trade in my previous car and everything felt fair, I love that there is no haggling.
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January 2024 by Teresa G
Joe Longo was great and attentive. Made the process easy.
