CarMax in Albany, NY offers a large selection of used cars, trucks, and SUVs, making it easy to find the perfect vehicle. Customers can enjoy a hassle-free car buying experience with no pressure or haggling. The company also makes it easy to sell a car, even if the customer doesn't buy from them. While some customers were happy with their choice of car, they had to make multiple trips back to the dealership to retrieve paperwork that should have been provided on the first day. Additionally, there was no verification of the car's inspection or oil change. The wait time to purchase a car was longer than expected. However, the staff was generally nice to work with, despite the chaotic documentation process. The CarMax website, both mobile and desktop versions, was user-friendly and transparent, providing customers with all the information they needed for their in-person appointment. The staff were visibly working hard and efficiently to assist customers, and they were polite and prompt in their service. Overall, CarMax offers a fast, friendly, and courteous car-buying experience, with customers finding the vehicles exactly as advertised. Any minor issues were quickly and fully resolved to the customer's satisfaction.
Love this place I sold my truck to them they gave me way more than I expected.the staff are awesome too.
August 2026
Shopping for a car with CarMax was a very easy process. From the test drive to the final contract signing, the reps explained everything step-by-step. I love not having to haggle for a vehicle too!
July 2026
Awesome customer service. Beyond extraordinary in meeting our needs in a timely fashion.
