Chase Bank
BanksHours:
1 Homestead St, Albany NY 12203 Hours
About Chase Bank
Chase Bank is a well-established financial institution with a network of branches across the area. The staff is generally described as knowledgeable, helpful, and courteous, providing a positive banking experience for customers. Jeneen, in particular, is praised for her exceptional assistance with CDs, demonstrating patience and expertise. However, some customers have expressed frustration with the bank's reduced ATM access and business hours, finding it challenging to access cash outside of regular operating times. Despite these concerns, the majority of reviews highlight the professionalism and friendliness of the staff, with special mentions for employees like Curtis and Donald Perillo, who went the extra mile to ensure customer satisfaction. Overall, Chase Bank seems to offer a reliable and welcoming banking environment, with a team dedicated to providing efficient and personalized service to its clients.
Most Recent Reviews
January 2026
Jeneen was absolutely amazing! She helped me with my CD many times. She was extremely knowledgeable, patient and kind .I truly appreciate her help and highly recommend working with her !
April 2025
Everyone i've ever dealt with has been extremely helpful & polite. Not sure of these negative reviews, I've had the complete opposite experience, Every appointment i've made has been on time & professional.
January 2024
Isabel was helpful, attentive, and understanding. I appreciate the way she impacted my experience.
More Comments(34)
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