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“Colonie location bank teller is excellent bank teller Diane and Sobel. New manager is very friendly and willing to help. Sherenee Hemraj 5/5 experience
Good job 👍”
“Great experience! Tellar answered my questions. Manager Aaliya Vohra was most pleasant & suggested needed transactions & COMPLETED THEM FOR ME. Nothing could have improved the visit !”
“Celeste is wonderful, the customer service is exactly what the customer wants. We never have to worry about anything. Celeste is very efficient and friendly. We have referred friends to this branch because of having such positive experience.”
“I have used this bank since my fist car loan in1968 it"s the only place I go NEVER have they messed up or given me a Hard time.I miss Angie who was there for year's any help or Question she would sit down and explain not the same without her. She was transferred to schtdy ,but is a great bank”
“My friend and I had an urgent need to make photocopies of some important documents while visiting Albany but unfortunately, we couldn’t find a Xerox machine anywhere nearby. Thankfully, Mrs. Sarah at Trustco Bank in Albany went above and beyond to help us. She was incredibly kind, professional, and patient. Her assistance truly made a difference, and we’re so grateful for her support. Thank you, Mrs. Sarah your kindness will not be forgotten!”
“Every time I go in for a business deposit the branch is extremely friendly. I look forward to my weekly bank runs to visit with the staff. They make sure to remember my name, ask how things are, and are always smiling and happy to help. I wish I knew all of their names, as I would call them out specifically, but mainly there are 3 women always at the counter who are amazing, and also one gentleman that is sometimes behind the counter, but usually serving clients via ipad that is also above and beyond. GREAT team here!!!”
“Sarah the assistant manager is excellent. She is kind, considerate, and proficient. She with ease was able to help us with our account when we needed assistance in a timely matter. Thank you so much Sarah. We are very grateful ✨❤️?”
“I needed some papers notorized. William Franolich, branch manager, waited on me. He was courteously and efficiently. He double checked everything. I trust that Mr. Franolich treats all his customers the same way. I would gladly do business with him again.”
“I financed my new truck through bravest credit union and they were great. They have by far the best rates and told me if I ever needed anything to give them a call and true to their word someone always was able to help me out. I would highly recommend using them.”
“⭐⭐⭐⭐⭐
Excellent service at the Trostco branch. The tellers provide friendly and efficient assistance, and the entire team offers customer service in both English and Spanish, which makes the experience much more comfortable.
I especially want to recognize Yoselyn Sutherland, an excellent Assistant Manager. With patience and professionalism, she addressed all my concerns and gave me the confidence to open my account, clearly explaining how to manage it.
This branch is highly recommended!??”
“Customer service is great. Professionalism is the utmost when it comes to the bank customers. Pioneer Bank reminds me so much of National Savings Bank. I wish National Savings Bank was still around. It means a lot to me to be able to have a banking relationship with a bank that is honest and resolves problems for their customers and in a timely manner. Pioneer Bank is the only bank I will do business with!”
“I am writing to express my utmost satisfaction with my recent experiences at Bank of America's 900 Central Avenue Financial Center in Albany. I would like to highlight the exceptional service provided by three individuals who have consistently gone above and beyond to assist me—Saima Iqbal, Ashley Rosete, and Drishawn Moulton.Saima Iqbal, the Financial Center Manager, has consistently demonstrated outstanding leadership and professionalism. She has created a warm and welcoming environment for customers, and her attention to detail ensures that every visit to the branch is a seamless experience. Saima's expertise and willingness to address any concerns have made her an invaluable asset to the financial center.Ashley Rosete, the Relationship Banker, has been incredibly helpful during my interactions with her. She possesses an extensive knowledge of banking products and services and has provided me with insightful advice tailored to my specific financial needs. Ashley's friendly demeanor and genuine willingness to assist have made me feel reassured and confident in my banking decisions.Drishawn Moulton, another Relationship Banker at the branch, has consistently exceeded my expectations. Drishawn's ability to understand my financial goals and recommend suitable solutions has been commendable. Additionally, his promptness in processing transactions and taking care of paperwork has impressed me greatly.During my visits to Bank of America's 900 Central Avenue Financial Center, I have found all three individuals—Saima Iqbal, Ashley Rosete, and Drishawn Moulton—to be consistently smiley, helpful, and efficient. Their dedication to providing exceptional customer service is evident, and they have consistently gone the extra mile to ensure my banking needs are met promptly.I would like to express my gratitude to Saima, Ashley, and Drishawn for their exceptional contributions to making the branch the best in Albany. Their professionalism, expertise, and friendly demeanor have made my banking experiences truly enjoyable. I highly recommend this branch to anyone seeking exceptional service and a pleasant banking experience.”
“I have asked for help from the branch manager, Messiah Mortimore, at the Albany Branch of First New York several times. He was kind, considerate, and very efficient in dealing with the estate problems of a retired teacher. Everyone in that branch is pleasant and willing to work hard. I feel fortunate to bank with them!”
9AM - 1PM
1084 Madison Ave, Albany
Banks
“Great experience — I always feel taken care of when she’s (LuLu) at the window.
It’s always a pleasure to be assisted by someone so professional and courteous. Highly recommend!”
9 AM - 12 PM
1440 Central Ave, Albany
Banks
“Christina and Kim helped to set up and finalize everything with ease. Within 24 hours of finding out about the credit union I was able to be approved for the amount needed for a loan and with a better APR than anywhere around. Absolutely the best!”
“This Capital Bank is located in very important location because it is very close to the Historic Landmark of Albany the people who work here are really very helpful they help me about my account and I highly recommend people to check out here because the people who working here are very customer-friendly they talk very nice with the people”
“I recently stopped into this branch for the first time the other day & was helped by a woman with the last name Desmond, I believe. I was locked out of my online banking account and the customer service line proved to be useless. I was told to stop into a local Key Bank branch in order to get my account unlocked. I did as instructed, but was turned away at the first branch I visited. This Key Bank, though, was the second one I went to. Stressed & on a lunch break that was almost over, Ms. Desmond helped to calm my anxieties by helping to resolve the issue effectively. She also attentively listened to my grievances about the customer service line & the Key Bank branch that I had visited prior to coming to her location. I’m not one to write reviews, but I felt she really cared for the customer’s —my— satisfaction & totally understood my anxieties when it came to wanting to know what was going on with my money & my bank. She was amazing & even told me if I have any other issues to contact her directly, which I plan on doing if any problems arise again!”
9AM - 2PM
2027 Western Ave, Albany
Banks
“The team at this Chase branch is top notch. They are always friendly, helpful, and on top of everything. Whenever I need something, they follow up, call me, and actually make banking easy. I have never had a better experience at a bank. I really appreciate how they treat their customers. Love this branch.”
9AM - 1PM
125 State St, Albany
Banks
“A great bank and a well-known company, represented by Chris, who received me with great warmth and splendor
Like Chris, whom I would like to meet to explain the details of your banking transactions, thank you from the bottom of my heart”
9AM - 12PM
501 Western Ave, Albany
Banks
“I want to share what an incredible person matt memis is. Almost two years ago i was the victim of massive identity theft through the process of cloning. At that time, mr memis was a manager at the north troy branch.
When i rushed in out of breath, i told him time was of the essence. Someone had electronically removed and transferred the contents of my phone to another and were now changing all my passwords.
Mr memis dropped everything and rushed into action. We opened my account and everything had been taken out through a wells fargo account. Mr memis immediately reversed the transaction and then helped me to shut down an attempt from the same people of wiping out my ira.
He helped me for almost an hour and a half all alone. Jumping up to help other customers and answering the phone.
His fingers danced on the keyboard to help me lock down all of my accounts.
If not for his service, i would have lost all of my checking, savings and vanguard ira. He also helped me with my goldman sachs pension fund. He prevented a financial nightmare. God bless him.
I should have written this earlier.
To the big shots at citizens,.mr memis is gold. I will never forget what he did for me.
I would also love to share how much i love peter and amanda the managers at north troy. Top tier service. I couldnt ask for a better team. Always ready with help, guidance and goofy humor. In addition, the teller kathy. She is a doll. So good at what she does. I adore them! Thank you”
“I really enjoy doing business at this KeyBank. The tellers are really respectful and friendly. The only reason why I gave this 5 stars is because of the hours. People usually get off from work at 4-5 pm and that is this branches closing time. And it is not even open on Saturdays. It makes it almost Impossible for me to continue doing business here because of their unreasonable hours ... Especially in comparison to the other banks such as Broadview.”
8:30AM - 12:30PM
899 Western Ave, Albany
Banks
“Went in for change for a weekend trip. The young lady that assisted me was very nice. She noticed while I was waiting my turn I read the sign for free insurance estimates and asked if I wanted to have an associate reach out? She took time explain how it worked as well! ❤ I was very appreciative as customer service these days can be difficult to come by.”
“A huge thank you to the lead teller crystal barrett at the 1199 western avenue branch she went above and beyond anything I have ever experienced at a bank! She gave me the best customer experience today… I highly recommend the 1199 western Avenue branch ! Go visit crystal”
Closed
80 State St, Albany
Banks
“I forgot her name but she was a bank teller light skinned with short/medium curly hair. She was really nice and was kind enough to waive a fee which helped me alot! It was a nice vibe in there”
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“Having been a Pioneer customer for over 20 years, I can confidently say that is the best branch I've worked with. Everyone is friendly, they know my name, ask about my family, and have provided me with various services. It really feels like a community bank where people and their experiences matter.”