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April 2024 by Anne Shaver
Thank you for great customer service. I appreciate it! GOD bless you all!
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November 2023 by Carin Twitty
I couldn't tell you how many prescriptions I haven't been able to pick up here because they don't bother to make it when the doctor sends it...they put it on hold to fill when you arrive and have to wait 15-20 minutes for it. The problem is: I don't have all day, every day to pick up a prescription, and they won't do it if it's close to closing time.I even called ahead of time once, and they still didn't do it till I showed up. I get texts telling me my prescription is ready, and then it's not when I show up. An extra star because the staff is perfectly nice, but I don't have time to play chicken with a pharmacy, so that's that. Save your time and find another pharmacy.
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October 2023 by Ginger K Benken
Love this place!! Thank you all for the mental protection you've given so far! God bless and God Speed!! Have a nice day!!
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July 2023 by Christian L.
Really well organized CVS. This one is gargantuan.This CVS has everything. All the isles are well lain out and have massive amount of goods on the shelves. So much, the goods are falling off them. There are numerous entrances. Three check-out counters. The CVS folks that work at this location have always been very friendly and helpful in all ways and in all manners. Once, I needed a sheet of paper and they were able to come up with it for me. Check-out is brisk and accurate!The drinks and freezer section does seem to be in perpetual disrepair and it needs more attention for sure (take note staff). Locals that work around this CVS must buy-out all the gatorades, waters and sodas. It's ransacked.Other than that, this CVS is very great. They stay open late in the PM hours when other CVS close early in the evening. There is a separate section for letters and cards, beauty, shampoo, drugs, snacks, summer shopping and even chocolates/candy/chips. That said: can we get an isle for men only?Every time I come to any CVS - and I mean any CVS - half the stores are for babies and women. I spend ten minutes shopping only to find out there is no protein shakes, no beer and the men's shampoo is SOLD OUT!I am sick and tired of 'sheconomy'... Do better for male shoppers CVS, or my next review will be a 1 star.Review: 5
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May 2023 by Elizabeth M.
I waited for two hours for a simple prescription. I was at pick up and drop off FIVE TIMES. They hung up on my NP. So she HAD TO CALL my Dr. , it was all in order and I'm still waiting. ONE HOUR LATER, they see me ! There in front of them crying. I finally asked if they forgot me. The pretty incompetent girl said she could put me on 'expedited' My prescription was ready five min later. They were punishing me for being a pain for them with phone calls from doc and every time I had to ask if I was forgotten. That African American clerk, knows nothing about her job. She's jammed up my orders so many times. Move her to register she knows a lot about fake eyelashes. Joey and the pharmacist are so dismissive. They saw saw me breaking down. I spent two hours for a simple perception. Never again! switched everything over to Walgreens.
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March 2023 by Kerry He
They need to restock the items. Some shelves are empty.
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November 2022 by William G.
Good in-person service, however workers are unavailable by phone to remove false, errant, or superceded system entries that cause robots to hassle customers on their phones.
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October 2022 by Google user
Staff at the store check-out are pleasant, but avoid the bad attitude of the pharmacy staff here if you can and go somewhere else. Witnessed the following exchange while waiting in line: A customer politely asked if they had baby aspirin in stock because it wasn't on the shelf. A staff member didn't listen to what she was asking and instead told her which aisle to find the baby aspirin. When another staff member corrected her, she said, \\\"Well, ask stupid questions get stupid answers!\\\"
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October 2022 by Jamie W
Staff at the store check-out are pleasant, but avoid the bad attitude of the pharmacy staff here if you can and go somewhere else. Witnessed the following exchange while waiting in line: A customer politely asked if they had baby aspirin in stock because it wasn't on the shelf. A staff member didn't listen to what she was asking and instead told her which aisle to find the baby aspirin. When another staff member corrected her, she said, \\\"Well, ask stupid questions get stupid answers!\\\"
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May 2022 by Nicola S
Slow service
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October 2021 by Pauline L.
There are a number of CVS locations in the Capital Region listed on Yelp. Sadly, many of them are not highly rated. I could not find any Yelp listing for the 16 New Scotland Avenue pharmacy in Albany, NY, so it appears I'm providing the first review. I wish I had better things to say.I have a dental infection. My dentist called in a prescription for antibiotics four days ago. My dentist said she couldn't get through, so she left a voicemail. In the days that followed, I called four times to find out if my medication was ready for pick up. Each time, the automated system placed me on extended hold for 10-15 minutes until I would get fed up and just hang up. There was no getting through. Today, I stopped by in person. After a lengthy wait of about 15 minutes--both I and another woman who was also waiting to pick up meds-- were told that our doctors never called-in the prescriptions. Both of us looked puzzled. I called my dentist again and she went through the same process as before of leaving a voicemail with CVS since no one answered the phone. I tried to call CVS myself. Again, I was automatically placed on extended hold. Next, I called CVS headquarters and filed a complaint with customer service. There's no reason for such poor service. Apparently, headquarters has a direct line to every CVS. The rep kept me on hold while she reached out to the 16 New Scotland pharmacy. Whoever answered the phone there claimed that my dentist never left a voicemail. I told CVS that I would be calling my dentist back a third time to request that she call in a new prescription to a nearby Walgreens where I'll be moving all of my business. It's been about 3 hours and Walgreens has my antibiotics ready. I've just checked my phone and CVS at New Scotland is suddenly texting me about preparing the antibiotics order that they claimed they previously "never received." They've apparently located my dentist's voicemails, but it took the corporate office to intervene, No thanks. Too little, too late. I've been a CVS customer for more than 20 years. This particular CVS is located across from Albany Medical Center. Clearly, it's overwhelmed and in dire need of both more staffing and better management. Please get someone to answer the phones. The runaround I was put through was ridiculous. It was also wrong for the staff at CVS to claim my dentist never contacted them when she clearly did.
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May 2021 by Jess G.
I have been receiving my prescriptions here for two years and have had several issues. Multiple times I have arrived and received no attention in the drive threw, as a line grew. Eventually all of us have had to just leave. Today, I had an awful experience. After being discharged from the hospital, resulting in a prescription change I was accused of abusing my medication, by the drive threw staff, because of the dosing change (not a controlled substance, rather a hormone replacement). When explaining the situation and empathizing with the rude staff, by stating "I'm sorry this is confusing, I understand" I was told "It's not confusing. Wtf.". If you are in pain, recovering, or already experiencing chronic illness do not go to this location and add to your stress. Will be changing locations ASAP.
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December 2020 by Neal C.
I've been getting my prescriptions from this location for few years now and never encountered any problem. But today, first time I encountered a rude attendant over the phone. She hanged up and unwilling to address my concern.