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January 2025 by Sena Oriku
Not the best or a good idea to use the service, you have to be careful when using the service. Hmm
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January 2025 by Maks Birikov
Please save yourself the headache and a nightmare experience and avoid this company. The $20 you save is not worth it. Here is my story:
I originally reserved a Tesla for a 2-day rental but when I arrived, they only had a Kia Niro available. The manager assured me that the fully charged Niro can go for 300 miles. Since I only needed to go 60 miles in each direction (total 120 miles round trip), I figured that it would be enough, and I would have another 180 miles to spare after the round trip. I was wrong. On my way back to the airport, the car started to run out of charge extremely quickly (I even had the AC OFF and windows closed!). I ended up running out of power on the way back to the airport and had to call an UBER to take me the rest of the way to avoid missing my flight. Mind you, I only used up 110 miles of the promised 300 miles! I called Kia roadside assistance, and they assured me that this is a defect and that they will cover the towing of the car and will refund me charge for the car. Once I landed back home, I had a voicemail from Kia saying that they will actually NOT cover the tow, and I will be charged the full amount for the rental. I had to spend HOURS on the phone looking for a tow company to go get the abandoned Kia and get it towed back to the airport. I had to spend my own $450 for the tow and pay for the rental in addition to that. Once the car was returned, the towing company called me and said that the car was delivered to the airport and signed for. However, Dollar continued to charge me $100 per day for 5 days because they did not put it in the system as returned! I tried calling the kiosk at the aiport to talk to someone but no one ever picked up the phone, it just kept ringing. I called 3 different number which never worked. You literally cannot get a hold of anyone to talk to if you need help. Their system is designed for this - avoiding talking to customers to have them give up! I had to spend 3 weeks on the phone with headquarters of Dollar to fight for the money back. I literally spend 2 hours on hold each time just to have the customer service lie to me, make promises and never deliver. Literally lie to me just to get me off the phone. It was a nightmare. TRUST ME, do not do business with this company (DOLLAR) to save the extra $20. Go with a reputable company like Enterprise and do not go through what I went through. I would not buy steak at the Dollar Tree and I would never rent a car at DOLLAR again. I will be filing a complaint with the BBB and the attorney general.
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December 2024 by Brett Lowden
Booked a car checked in advance to make sure my card was accepted with dollar rep on phone but was turned away after riding for over an hour on christmas eve because they wouldnt accept it after all.
I wouldnt deal with this company if i were you.
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August 2024 by Jenah Wieczorek
Our car isn’t clean and it deals of smoke inside.
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August 2024 by Jacob Gibbs
Rental car service was concise and to the point after having some hectic airport disarray between Orlando and Atlanta on my side.
I finalized all the details of the rental agreement in less than 5 minutes and walked to the garage opposite the airport.
I’d like to thank Dollar rental on allowing me my first test drive in a Tesla as it made all the difference moving with confidence with electric vehicles.
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August 2024 by Glen Graziano
I was charged $50 for gas and I brought it back with a full tank. I tried calling them to ask them about the charge but they had no number to talk to anyone. I will never rent from them again.
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July 2024 by Marcus Bacco
Very rude and definitely scammers
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June 2024 by Nolan L
Awful experience. They didn’t have the car that I booked, which was a Corolla or similar, so they gave me a free “upgrade” to a Mazda suv that had body damage all over and smelled awful inside. I refused to take the car, so they offered me some equally horrible Buick SUV. I refused this too because I was going on a road trip and originally wanted a Corolla for the gas mileage. In the end, the best they could do was the most basic, cheap Kia on the lot, and they didn’t give me any sort of refund to compensate the difference in price classes. I’ve always used Budget and always had a pleasant experience. I should have stuck with them. I will never use Dollar or anyone else in the Hertz/Dollar family again
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May 2024 by Nolan LaVallee
Awful experience. They didn’t have the car that I booked, which was a Corolla or similar, so they gave me a free “upgrade” to a Mazda suv that had body damage all over and smelled awful inside. I refused to take the car, so they offered me some equally horrible Buick SUV. I refused this too because I was going on a road trip and originally wanted a Corolla for the gas mileage. In the end, the best they could do was the most basic, cheap Kia on the lot, and they didn’t give me any sort of refund to compensate the difference in price classes. I’ve always used Budget and always had a pleasant experience. I should have stuck with them. I will never use Dollar or anyone else in the Hertz/Dollar family again
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May 2024 by Jamie Joseph
The employee was a jerk and the manager was rude and very nasty. I wouldn't recommend this place to anyone.
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April 2024 by paul drosness
Do not ever rent fromDollar or hertz at the albany airport!!!!! One guy working the desk total CRAP Everyone in line had a reservation and was prepaid Been in line hour and fifteen minutes so far STAY AWAY
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April 2024 by Theodore S.
This is basically a scam. They tried to put a $500 hold on the card that -was already- used to pay for the car weeks ago. There’s nothing in the contract that says they’ll do this. It’s not the money, it’s their casual disregard for a contract they already made and took the consideration for. It’s fine to put a hold on debit cards but not when you’ve already taken the money. They should be embarrassed but judging by the 2 star average here, they aren’t
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April 2024 by Sam Fein
I was lied to multiple times. I prepaid for fuel but was charged, then had to spend my time calling the company.
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April 2024 by Katie Mejia
I have been trying to get ahold of dollar for the past 2 weeks. They have not refunded my $500 yet and I have gone to the bank to see if there is anything on hold but shows nothing. It's been over a month now and the counter never picks up and customer service never sends me to a representative. If you want your money to be stolen DO NOT rent from dollar. Worst place I have ever rented from.
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March 2024 by Ashley S
Horrible company! Had the car for less than a day and the battery died. Had towing pick up the car and was without a car the rest of my trip. I was told I was getting a refund and it still has yet to post (6 months later). Just looked at my bank statement and there is another charge posted!! I haven’t even used them since my awful experience with them. They clearly stored and illegally charged my card! They will be reported! DO NOT USE!! Spend the extra money with a reliable company! And “dollar”, don’t respond to my review and have me call you to get this resolved. Your customer service is a scam in itself.
