Eastern Mountain Sports offers a variety of outdoor gear and equipment, with a focus on customer satisfaction. Many reviews highlight the exceptional customer service, particularly praising a staff member known as Nick, who is noted for his helpfulness and knowledge, especially regarding Thule products. Shoppers appreciate the store's selection of camping supplies, including mess gear and utensils, though some noted limited options for water filtration products. Prices generally align with expectations, but some items may have a markup. While most experiences are positive, there were mentions of miscommunication regarding product information and cultural differences, which were resolved through management support. The store is relocating rather than closing, and customers are eager to take advantage of ongoing deals. Overall, Eastern Mountain Sports is recognized for its friendly service and willingness to assist customers, making it a recommended destination for outdoor enthusiasts.
Great stuff but only 2 long lines to cash out stood in line for 25 minutes!
May 2024
Super good visit this evening... Nick was incredibly helpful and really patient. Glad to know the store is just moving locations and not closing... there are deals to be had. Ask for Nick, he's a stand-up guy.
March 2024
I've been in the market to buy Thule products & with the help of Nick aka Thule Nick, I was able to get the whole setup I needed. He was so helpful. Next week he will install my rack. I'm so pleased with the knowledgeable, friendly customer service at this store. I will definitely tell everyone I know.
