L.L.Bean is recognized for its high-quality apparel and excellent customer service. Many customers praise the quality of items like button-down shirts, noting their durability and reliability over time. Shoppers appreciate the helpful and friendly staff, who go out of their way to assist, whether by bringing out various sizes and styles or checking storage for specific items like winter coats. The store itself is described as spacious and well-organized, creating a pleasant shopping experience. However, some customers express concerns about the pricing, finding items to be expensive and feeling that sale advertisements do not reflect genuine discounts. Despite these concerns, the overall shopping experience is often positive, with customers valuing the quality of products and the attentiveness of the associates. The store offers a traditional Northeastern shopping experience, making it a go-to destination for those seeking quality outdoor and casual wear.
I get most of my out door clothes from here and I keep going back because there great
January 2026
Great people to deal with here in the Albany store. I bought the best pair of slippers I’ve ever had. A little Fred Flintstone looking but I love them.
December 2025
They have everything that the Freeport Maine store has without the lobsters and other seafood nearby and they aren't open 24 hours.