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December 2023 by samantha nico
They always give me the hardest time when I need to deposit checks, they always change information if it’s not one thing it’s almost like they make up another. Thankfully I realized if I deposit it on mobile banking I get my money the next day without a single problem. Sucks that they make it so difficult to cash a check or even deposit it in person.
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November 2023 by Aimee Duffina
they are no good bank been having problems with them. I’m bout to take my money and switch to another bank so I had to call the one 800 number because I’m getting yelled at by someone there at this location.
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June 2023 by Yahmaine
Horrible
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July 2022 by Vincent Gaito
4 people behind the counter, 1actually working. Attitude was off, lack of home training most likely. 9 people in line waiting for 1 worker to process everyone because the other desk girls didn’t want to put in any effort. Bottom feeder branch.
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December 2020 by Aimee Rodriguez
I love this bank I know everyone in there they know what they doing
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November 2020 by Anesticia Permaul
I have been a customer for over 3 decades and also worked in non branch bank services. Customer Service is not easy especially face to face but everyone deserves good service and it’s 2-way process. I had a few minor incidences but nothing we could not resolve together. Thanks Key Bank!
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March 2020 by kimberley williams
HORRIBLE CUSTOMER SERVICE!
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January 2020 by Latasha Collins
Kevin the branch manager is a waste of space and completely incompetent. Been waiting for a callback from him for 2 days now over something that is very simple. They are playing with people's money and think it's cute.
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November 2019 by Team Avakin11
Worker at the bank are rude to the peoples Tellers are not good Experience it’s bad
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June 2019 by mohamed hazim
Terrible customer services I waited for 30 minutes for the assistance manager (service) and when he shows up he was really rude and helpless to me
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April 2019 by nyketa hilts
Very rude manager been with key for 3 years and they are all very nasty everyone i go to from troy to Schenectady to Albany switching banks so so is my mother and husband and they are alwaysmessing up our money hate this bank
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January 2019 by Hazel B.
This is the worst bank ever. My daughter had her card stolen and someone took all her money and then some. KeyBank refused to replace it. All her money gone. I don't know who is the real thief the person who took her card or KeyBank. HB
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January 2018 by Hung Su
Not as bad as the experiences as these other folks...not their best branch, but also was treated fairly
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November 2017 by Angel W.
I cannot express enough how disappointed I am with this branch. I worked through Customer Support to try to settle an issue I was having due to extenuating circumstances to no avail. Given that the circumstances are rather personal, I won't go into details. All I can say is that I wish I wouldn't have wasted the little time and energy I have in trying to seek their assistance in my time of need. I have no choice but to take my business elsewhere at this point.
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August 2017 by Heather D
RUDE management!! I come here every day to make a deposit for my business and I was walking up at 4 as soon as I could make it here, they were letting people in who were waiting at the door (I was) and the woman let a woman in front of me in, but slammed the door in my face! All they care about is going home early!!! The tellers are great..I see them everyday. The manager however (or whoever that woman was in the yellow top and black skirt who slammed the door in my face...her name is Diana) ....RUDE!