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December 2023 by Michael M.
I needed to get some gifts from guests from the West Coast and imagined that attire from LL Bean would be something quintessentially Northeastern. As I don't shop here myself (and having been deterred by the company's politics) I had no expectations when I entered the store. First, the store is large, handsomely laid out, and conveys the (correct) impression of high quality. I was approached by two salespeople who were very nice and very helpful. It pretty much screams high quality by your shopping experience. The items I selected were full price, and not inexpensive, but were clearly well made. At check out they were carefully wrapped and placed in a shopping bag (kudos for not appearing to charge for the bag and for not using plastic.) I would go back here in a moment. Factoring the dirth of high quality options in the Albany area it's nice to have this here.
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August 2023 by Millie McCoy
Shopping today on a tight schedule for clothes for a student going to high school. No winter coats were on display but the clerk went out of her way to check the storage area to see if any had arrived and she brought out the perfect winter coat which we bought. Rare these days to find this kind of service.
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August 2023 by Dennis Powell
What great customer service!!! I sent my 20 + year old 3 eyelet gum shoes/boots back to LL Bean for refurbishing. I dropped them of at the store in Albany, NY. They replaced the worn, torn collar around the top, stitched my existing leather to new bottoms and provided new laces at a fraction of what I would have paid for new. They did a fantastic job. I dropped them off on Jul. 17th and had them back on August 4th. Thank you LL Bean.Dennis Powell
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August 2023 by S Hoffman
Most of the clothes are well made. However, they aren't all made in the USA and prices can seem crazy high. I wonder at times how much of the price reflects buying the name vs how much the product actually costs. The store was large. Workers friendly.
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July 2023 by Hanger 18
Been coming here for years, the last few years their big and tall sizes have dwindled, but a few weeks ago I dropped in to look around and they had a full stock of 2X and 3X cloths in there. I’ve always been a big guy even at my slimmest I can only do a 2X slightly fitted shirt so I was very happy to see this. Expensive cloths yes but I have shirts for years and years from LLBean. I once had a coat that was 11 years old and traded it into them for a new one. They don’t do that anymore unfortunately but that was very cool of them at the time.
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July 2023 by Ljrhoop
Clean organized, racks have all sizes rught in row. Good camping, hiking, and summer gear available. Customer service is outstanding!
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July 2023 by Jonathan B. Kemp
If you need quality outdoor clothes this is a good place to shop. The prices are higher than most but the quality is top notch.
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May 2023 by Paul Leyden
Needed new khakis that fit and were comfortable after having had major surgery. Didn’t realize that LL Bean had so many choices. Kate made recommendations and I found what I needed. She was knowledgeable, helpful and obviously concerned about my needs.Great store, great staff, great service.
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May 2023 by Nicole VanVoorhis
Everytime I enter this store I always feel very welcomed. The staff here is extremely helpful and friendly. Betsey was so awesome in the shoes department.
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May 2023 by Yu-Gene Chen
Great Service and helped me try out the gear before buying to ensure I got what worked for me the best.
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April 2023 by Raymond paul
Love thus place! Plenty of options for multiple items. Life long fan of this place!
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March 2023 by A S
What a horrible place. They do not care to honor there return policy and have nasty management. Take your business elsewhere. I have tried reaching out to there "customer service" website and nothing came about it. Just a bunch of people saying "I'm sorry" about your experience. Talk is cheap I guess.
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March 2023 by 1 1.
This a horrible place to shop. Nasty management that do not care to honor there return policy. Would rather be rude and not listen. L.L.Bean clothing products are made in China and do not hold up. Yet they still expect top dollar for there brand. Your better off shopping somewhere else.
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February 2023 by Sasha Conley
Service was great until it was time to cash out..my boyfriend brought some boots but he wanted to wear them out the mall [ we still were shopping] So he put his old shoes in box. When we got to register I told the cashier because she was about to check box. OH NO HE Has them on his feet. .She says people do that all the time. I am not sure who the lady was that came over but she screamed very loud and quite rude he has them on his feet.. I said I already told her that.. I know this happened because we were literally the only 2 African Americans in the store..what a way to feel after spending almost 200 bucks. Will still shop at L.L bean but for sure a different location..
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February 2023 by Moss Cail
The store is nice but the quality isn't the same as it was 20 years ago. Just like everything else.