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March 2024 by Lucy Patnaude
I visited the Albany Crossgates store on 2/23/24 and had a great experience. Tommy was super helpful. He was very knowledgeable and did not shy away from going the extra mile. Thank you Tommy for all of your help.
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November 2023 by Maggie Fox
Horrible customer service. Employees are not trained in kindness whatsoever, very rude and condescending. Do not recommend this lululemon to anyone. I’ve been to other locations where they are extremely delightful and express gratitude in helping you— this is not found at lululemon Albany at all. I will never return here, even manager needs some lessons in customer service.
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April 2023 by Jessica Holmes
Staff is rude. Bothered doing their jobs. Unpleasant. Several visits and different people just rude.
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April 2023 by Sai Sagiraju
The clothes are so uncomfortable & they're overpriced. THEY LITERALLY MAKE YOU PAY LIKE 10 DOLLARS FOR 1 SCRUNCHIE WHAT
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February 2023 by Lauren J
Staff here is super helpful and friendly!
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December 2022 by Mary Lamiv
Worst customer service ever. You will stand in line for ten minutes while the cashier runs to grab 5 different things for someone else but when it’s your turn and you need a different size they take the next customer as you literally turn around to grab a different size. And then have to get back in line behind 10 people. Mind you there’s 5 employees just standing around.
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October 2022 by Michaella Paonessa
Recently went in to see what could be done for a pair of leggings that had a seam rip - I know my options are that they’ll repair or replace within reason. The girl who was helping me told me that they had been in the dryer too much and that was the reason - they have seen a dryer maybe 4 times accidentally. I was told ‘the best they can do’ is to pick a similar pair of leggings in store since they didn’t have my original pair in store and that they’ll allow an exchange this one time. I felt pressured to pick a new different pair because it seemed like my only option. Once checkout was done and I left, I immediately regretted it and didn’t want a new different pair. I went back and spoke to who I believe are the managers and could tell they genuinely wanted me to be happy with my purchase - they helped me order the same pair and they’ll get shipped to my door. I’ve never had a poor experience at Lululemon and was very disappointed at how the first half of my trip went but very happy that it was resolved!
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October 2022 by Cori P
GREAT quality clothes and the material is not cheap at all. The clothes are sooo cute! I do think it's a bit overpriced but it depends on what you're getting. If you're the type of person who doesn't like spending too much money on clothes, this is DEFINITELY NOT the store you wanna shop at‼️Also just a suggestion, if you're a size xs or s and are shopping online on the app, the leggings are like all sold out for that size but I guess it depends on where you are? I was trying to shop online for some leggings, and my size (small) was literally all sold out so I just didn't bother getting it. I will definitely be shopping at Lululemon in the future!
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September 2022 by Brendan Stroffoleno
Awful customer service, horridly overpriced for how they treat you in person, I left and won’t ever come back, lost us for life.
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July 2022 by Abby Mouzakes
Had an awful encounter with this store. Went to exchange a shirt bought in May due to pulls in the fabric. I figured with the “quality promise” it would be an easy exchange. Not at all. The girl working told me that she couldn’t exchange it. When I calmly challenged her on a few of her statements, she told me she didn’t like my tone. Then she said she may need me to leave the store. She gave me a phone number to call for help. Upon speaking with a lulu lemon “educator”, I learned that I was in fact correct, and the quality promise should have been honored in the store. I will now need to jump through hoops (fill out an email form, wait 2 weeks for a response) to do what should have been a simple return and a pleasant experience. Lululemon has lost a customer who used to spend a lot of money every year on the products.
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March 2022 by Rosie Steen
This location you either get very nice associates and a quick check out, or no one says hello to you and you wait in line for 10-15 minutes. I will give this location another chance but currently more cons then pros.
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January 2022 by Orkhan Boyukkishili
Shop online do not recommend the store and sale associate at all.
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January 2022 by Lyss Schu
HORRIBLE customer service.
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December 2021 by Linda J.
My granddaughter loves this store..good quality..
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December 2021 by thomashk
Overpriced but great quality. Clean place, nice and smart employee. Great little store and please don't go away.
