Lush Cosmetics at Crossgates Mall is a shop for fresh, handmade, cruelty-free, and vegetarian bath, body, hair, and face products. Many products are packaging-free, and packaging is made from recycled materials. Customers describe it as the best location, with an always welcoming and fabulous experience. The sales associates are consistently noted for being super kind, helpful, friendly, knowledgeable, and patient. They provide above and beyond customer service, helping to find the right items and recommending new and best products. Staff are happy to hold a conversation, explain items, and provide samples, making the shopping experience a breeze. Shoppers leave with amazing soaps, specific items like a Kuromi bath bomb, and recommended products such as the date sugar scrub and the "Don't Look At Me" face mask. Customers plan to return and highly recommend this Lush shop.
Thank you allison for your amazing customer service! Its was def a rough morning. And you made my quick random stop so pleasant. You were so sweet and helpful and im glad i got to talk with you! Thankyou for the sparkles and a bit of your time. Blessings and love
September 2026
These products are amazing!! The scent, the feel on your skin, and its cruelty free, which makes it more incredibly fascinating. The staff was super friendly and extremely helpful. Will definitely be a loyal customer from now on!!!!
August 2026
Allison was fantastic and beyond helpful! We came 15 minutes before closing and she was so gracious answering my questions, recommending products for my dry skin, all while closing up for the day. She gave me a sample of something she recommended which was so thoughtful!
