Lush Cosmetics at Crossgates Mall is a shop for fresh, handmade, cruelty-free, and vegetarian bath, body, hair, and face products. Many products are packaging-free, and packaging is made from recycled materials. Customers describe it as the best location, with an always welcoming and fabulous experience. The sales associates are consistently noted for being super kind, helpful, friendly, knowledgeable, and patient. They provide above and beyond customer service, helping to find the right items and recommending new and best products. Staff are happy to hold a conversation, explain items, and provide samples, making the shopping experience a breeze. Shoppers leave with amazing soaps, specific items like a Kuromi bath bomb, and recommended products such as the date sugar scrub and the "Don't Look At Me" face mask. Customers plan to return and highly recommend this Lush shop.
Renee was fabulous and very knowledgeable. She gave us a demo of face mask and didn’t pressure for any sales. She was very friendly. The products are high quality and I love their conscientiousness toward safety, kindness, and the environment.
July 2025
I had such a nice guy help me out today. It's so nice when young people know how to hold a conversation! And of course my soaps are amazing, as always 🙂
June 2025
Just wanted to say yesterday was my first time in lush ever ! And the sales associate Michael was awesome! Super kind and helpful and I left with a kuromi bomb!!
