Lush Cosmetics at Crossgates Mall is a shop for fresh, handmade, cruelty-free, and vegetarian bath, body, hair, and face products. Many products are packaging-free, and packaging is made from recycled materials. Customers describe it as the best location, with an always welcoming and fabulous experience. The sales associates are consistently noted for being super kind, helpful, friendly, knowledgeable, and patient. They provide above and beyond customer service, helping to find the right items and recommending new and best products. Staff are happy to hold a conversation, explain items, and provide samples, making the shopping experience a breeze. Shoppers leave with amazing soaps, specific items like a Kuromi bath bomb, and recommended products such as the date sugar scrub and the "Don't Look At Me" face mask. Customers plan to return and highly recommend this Lush shop.
Michael and naika were absolutely amazing and helpful! Beautiful smiles as we walked in the door and great convos about mixing fragrances! I look forward to returning to grab my rose jam because I actually stepped out of my comfort zone and brought myself Million Dollar and Sticky Dates
June 2026
Michael Michael is super nice. He helps you with things and he gives you like free samples of stuff.
May 2026
Everyone in there is really warm and welcoming. There was a nice woman in there who I believe was named Allison and she seemed to know a lot abt the products and was very kind. Overall a great first experience in lush!
