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“Employee Chris was everything we've ever wanted in a sales representative. He talked out our purchase with us and really hooked us up with minimal effort. He was extremely helpful and had a great attitude. He was a wizard who knew everything he had in stock and went and grabbed what we needed immediately! We truly appreciated his help today and we will be back entirely because of him. Thank you Chris!”
“Me and my friend Jett go here for cosplays/costumes and just clothes. No complaints at all staff is cool and helpful. Don’t come if you’re on a budget though.”
“Absolutely LOVE this location. Staff is so pleasant. I leave smiling every time I go. It is clean and the product placement looks great. The cash wrap area is never a mess either. It’s really an awesome shopping experience. I greatly appreciate my interaction with the store manager last week. He may not have known but I was really struggling. Thank you.”
“This store was awesome !! So many beautiful creations and I could find everything I needed in this store. The cashier and people were so friendly and made the place feel comfortable overall. Love it !!??”
11AM - 7PM
26 Cortland Dr, Albany
Womens Clothing
“I had less than a week to get two outfits for my brother’s wedding! Not only did they help me find two outfits but she tailored the blouses for me too! Absolutely amazing !! 10/10”
“I recently lost some weight and needed to shop for smaller jeans. After several shopping trips, I still hadn't found the fit, style, and wash I was looking for. On Sunday, June 7th, I stopped into Buckle at Crossgates Mall in Guilderland, NY. I had never shopped there before and wasn't sure what to expect.
As a 60-year-old woman who previously needed plus sizes, I was a little apprehensive. Some specialty clothing stores can feel geared toward younger customers, and I wasn't having my most polished day. However, as soon as I started browsing, Tristen greeted me with a warm welcome and immediately put me at ease.
They treated me with kindness, respect, and genuine enthusiasm. After I explained what I was looking for, they quickly got to work pulling several options for me to try. Tristen listened to my preferences, suggested additional styles I might not have considered, and was incredibly patient throughout the process.
Thanks to Tristen's excellent customer service and knowledge, we found the perfect pair of jeans. Shopping for jeans can be frustrating, but they made the experience enjoyable and successful. I truly appreciated being treated as a valued customer and would absolutely return because of the service I received.
Thank you, Tristen, for making what could have been a stressful shopping trip such a positive experience!
Please be sure to forward this review to Tristen and their manager, so they know how much I appreciated their kind assistance.
Warm regards,
Donna”
“Outlet store. Shop often as the inventory is constantly changing. All final sales, so be sure to try on. They have many fitting rooms to try on. Frequently can find great deals at thos Outlet store.”
“Great people to deal with here in the Albany store. I bought the best pair of slippers I’ve ever had. A little Fred Flintstone looking but I love them.”
“The women here are sooo helpful and don't give up until you find something that fits well and makes you feel good.
We come back whenever we're in town to see Mo. She's a miracle worker!”
“Skyler was super nice and helpful with picking out what size I needed. My shoes were even laced for me in store! I always have a really pleasant experience when I come to this location.”
“They were having a sale when I went. Its awesome. I got very nice earings for only $5. And I love them. They have lots of options for lots of different styles. I wish I could buy up the store”
“The staff was incredibly kind and helpful! Abby helped me the most and was very helpful in finding the right shoe especially with giving me suggestions for what shoes would be best suited for what I needed!”
“Great store very clean and teen friendly! This was my second visit with my teenage daughter. They have soo many cute and stylish things? we will definitely be back!! Love the self checkout very fast and convenient and employers are very helpful!”
“Probably the best outlet store on the planet. Indistinguishable from regular J Crew (outside of the prices), I'm always able to find my upcoming seasonal wardrobe here.”
“This store lemme tell you is all that and a bag of chips! I bought so many goodies for the holidays here. The young lady was alone on reg that day and she was so helpful organized and patient with my buncha goodies. I cant wait to come back and am tempted to see if I can schedule an appointment. ?”
“I visited the Macys in Crossgates this am 11/12/25. I was looking for MAC lipstick a certain color. Jean Anderson waited on me she was SOO helpful, & Knowledgeable (she worked @ The Channel counter).
I asked her about different skin care products, again she was very informative. She also explained to me the Pre sales. Thus I purchased items today & will return on 12/2 to pick up. (items that go very fast).
Again a huge shout out to JEAN @ CHANNEL. THANK YOU Robin Liberty!!!”
9:30AM - 9:30PM
161 Washington Ave Ext, Albany
Womens Clothing
“Massive outlet...It is very difficult to choose specific gift item within very short time.But,yeah, the exploration process is truly enjoyable and I never leave with buyer's remorse.
We specifically visited to find a school bag for a boy. Although, they had an adorable collection for girls, the selection for boys was unfortunately quite limited. Despite that, the overall experience was great,even visiting after Christmas, we didn't leave empty handed! Love this place.Also love their tops and sweater collections for girls.❤️”
“The ladies who run this Gap are the most helpful, knowledgeable people I've ever met. They patiently advise you until you look and feel amazing!! They are truly educated stylists who want you to look good and feel happy! I am so thankful to Ashley and Sarah!!!”
“I love the quality. Have had leggings for almost 10 years from here that still look and feel new!! ( I hear they just discontinued this style but the new style isn't too different)”
“When I travel to Albany for work, I always have to stop here! I don't have a Torrid near my hometown(nearest one is over a hour away) so when I travel for work to Albany, I always stop here. The people here are always so nice to me when I shop! I enjoy coming here and shopping. :)”
“I am impressed by the collection in old navy cross gates mall especially low waisted baggy jeans for women. The associates were so helpful and kind, the line was so long when I went in but they were quick and efficient. I will be going back soon for my grand daughter :)”
10AM - 5:30PM
1475 Western Ave, Albany
Womens Clothing
“This location is gorgeous! They have such an incredible selection of pre-loved designer bags and accessories, with a great mix of styles and unique pieces. Their pricing is very reasonable for the quality, which makes it even more exciting to shop. The staff is always friendly, welcoming, and genuinely helpful if you have questions. They really make the shopping experience enjoyable. Definitely worth a visit!”
“I might be biased because I work there now. But I've been a customer for several years; and I changed careers because I love not only the product but the mission, the demographic and the empowerment of being a woman feeling good in fitness clothing and achieving goals. This location is a tough one to pull in crowds but it does. Why? Excellent service, products and reputation!”
“Nice selection of items. Decent prices and great clearance section. Staff was helpful, friendly and patient. Store was clean and things were spaced out as they could to practice social distance. Will return in near future.”
“We had a wonderful experience working with Mrs. Varsha from the jewelry department on multiple occasions. She is incredibly kind, attentive, and knowledgeable, and genuinely focused on finding the perfect solution rather than just making a sale. Her professionalism and care truly stood out. We made more than one purchase and will definitely be coming back — highly recommend!”
10AM - 8PM
1475 Western Ave, Albany
Womens Clothing
“The young women are the best. The prices of the clothes are ridiculous ? I go in and browse, but I'm not buying like I used to. I remembered walking out of the store with two bags of clothes and now, one little bag, that cost 5 cents. The women are so helpful when explaining the sales and giving information. Prices must get better!!”
“Erica is amazing. I went in for an updated wardrobe because I am now 30 and it was time lol. Erica approached me asking if she could take the items I picked out to a dressing room so I could keep shopping, and then she asked me what I was shopping for today. I continued shopping and when I went to the dressing room, she told me that she also picked out some things I could try if I wanted and she had it hanging in the dressing room organized into multiple outfits. It was so sweet and I really loved a lot of the pieces she picked out that I wouldn’t have picked for myself on my own. She was there when I needed to try different sizes and brought it to my dressing room. She went above and beyond to make the experience not only pleasant, but fun!! Thank you Erica!!”
“I go to Macy's Backstage often. It's really hit or miss there. But when you do find nice items they are very reasonable. I've bought some really great things there. Worth the look!!”
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“The ladies in this boutique are welcoming, friendly, and clearly knowledgeable in all things lingerie. I went in for a bra fitting and learned I had been wearing something far too small for years. I feel so much more confident and comfortable in my new bra. I can’t wait to get a few more!”