Spectrum Store at 131 Colonie Center in Albany, NY, offers a range of services including broadband internet, mobile, and cable TV. The store features a large, clean, and well-organized space with comfortable seating, making waiting more pleasant. Staff members are knowledgeable, friendly, and willing to help customers choose the best services and devices. Customers appreciate the quick and efficient service, whether they are getting new devices like iPhones or seeking internet support. The staff, including individuals like Tiara, Peggy, Maureen, and Matt, provide thorough explanations and excellent assistance, making the experience smooth and satisfying. Although there may be some wait times, they are managed well and pass quickly. Customers often leave with a positive impression, praising the helpfulness of the staff and the availability of the latest gadgets. The store is a convenient place to shop for internet, mobile, and cable TV needs, as well as to pick up or return equipment and pay bills.
Jaquille was super friendly and helpful, give this man a raise 👍
November 2024
My husband and I received EXTRAORDINARY customer service from Kavon Walker on two occasions this week as we made the switch from FIOS to Spectrum and for new mobile service. Not only was he extremely helpful, he was kind, patient and personable. Kavon is a real credit to Spectrum and he is to be commended.
October 2024
Well customer service. Employees provide better explanation to all of their plans and policies.
