10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“Josh helped me set up a new contract plan to transition from my prepaid so that I could get the iPhone 15 pro max I wanted! Apple was unable to assist me due to my plan type when I tried a few days ago and I was super disheartened.I’m so glad I decided to drop into AT&T while at the mall today. Everyone kept telling me to switch to Spectrum due to plan cost. As most know though, you get what you pay for.I love my phone and I’m so excited to have the plan I need with the provider I’ve loved for 19 years now! Thanks again Josh, I wish I could give ten stars!”
“Excellent experience working with Malika to upgrade our iPhones/wireless plan. She is extremely knowledgeable/helpful, addressing all of our concerns/issues with patience & kindness that went above and beyond our expectations. She is the consummate professional!!!”
9:30AM - 7:30PM
87 Central Ave, Albany
Mobile Phones
“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
“Very good service from Hazim in the Albany , Delaware Ave store. He is very knowledgeable and the reason I bought my second phone. He has the patience of a saint!”
“I had to get a new phone. Stephon was great. He's extremely knowledgeable and walks you through any problems. My brother, who came with me, was so impressed he's considering switching to AT&T. He said you don't get customer service like that where I got my phone.”
“Jabari was a pleasure to work with! He made the process of getting my boyfriends new phone very easy and fun. Such a sweet guy!! Knowing he’s only been there for 3 months he was professional and very knowledgeable and had the answers to all our questions. And if he didn’t know the other gentleman in the store were quick to help and were very nice as well!”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“Jason (Jay) was very pleasant and helpful, I also appreciated his patience. The entire staff we're very friendly and attentive. Great team ! I was in the Stuyvesant store to replace my phone.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“I was treated very well, here. I switched from another carrier to Boost within minutes. This store made it so easy, and I walked out with a brand new, much faster, free phone. Thank you!”
8:30AM - 5PM
1077 Watervliet Shaker Rd, Albany
Mobile Phones
“Alpha was probably the most kind and helpful employee I've ever met at metro. Without his guidance I definitely would not have found the perfect phone that I needed and wanted. I am extremely satisfied with the service he provided and without a doubt will be coming specifically to this location from here on out. Thanks again Alpha. - will”
“We saw Sajaira Hudson at the AT&T store in Styvesant Plaza in Albany about a trade in for an iPhone . She was super friendly, knowledgeable and effective and worked hard to get us the best deal possible . She is an asset to your company .”
“The sales rep who helped me set up my account was truly amazing. She is located at cross gates mall. I will never forget how she took the time to help me find the devices i wanted so bad She went wiay beyond what her job requires of her to do. She even was going to go to a different location and pick up the device for me because it was not in the store. I donr remember her name. But I'm sure you guys can see who my cells person was. She was truly amazing. And I thank her so much for everything. And honestly, she deserves more than 5 stars”
“My dad and aunt came in to set up my dad's new phone since he lost his on the train to Oregon and Kaitln the worker at this store went above and beyond to help my family set up his new phone along with transferring his old number and she even set up his Gmail and help with everything.This woman needs a raise.If I could give her more then 5 stars ⭐ I would give her 10”
“Very helpful and friendly - they made porting my number and account setup super easy. The location offers ample on-street parking with a lot at the adjacent burger king.”
“Great experience today purchasing new iPhone “Nazz Williams” was the person I worked with extremely professional very knowledgeable high level of customer service. Would recommend her to anyone.”
“Visited to get a new SIM card because mine was not working and the process was very very easy and quick. I was helped by a tall bearded man whose name I did not get before I left, but he was very helpful and made things very straightforward. Thanks to that man in particular, because i was having a pretty rough one otherwise! Great location, great service.”
“I was having trouble with the Facebook App. I went to the Apple Store in Crossgates Mall sure that they would say they don’t do that kind of assistance. I couldn’t have been more wrong. An associate came right over to me as I stood there looking lost. Her name is Amy. She was happy to help. Zip zip she went through my phone—- problem solved in less than 3 mins!! She is ‘FANTABULOUS!!! ‘. Thank you so very much Amy!!!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“TC is the best mobile expert I have dealt with within the T-Mobile industry! She deserves all the blessings coming to her and I’m looking forward to her getting a raise and promotion because she deserves it!! Hopefully her manager or district manager sees this as she is knowledgeable and such an amazing, patient person to work with!”