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“The store owner gave me good customer service he is the best I would refer anyone to him he's great and I really appreciate him so much good customer service”
“I’ve had bad experiences at the Crossgates location but this one was exceptional. Extremely attentive and professional. Glad I got the pleasure of doing business with this location. Made my experience enjoyable for once. Luka was amazing and Nick was great as well!”
“Hi, im a customer of Metro by T mobile and I have been to this store located at 465 Central Ave and metro the Manager Adeel Ali who got me an amazing Deal for keeping my same number with an upgrade device with good Accessories I needed. Highly recommend. Thank you.”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“I had a great experience working with Morgan at the T-Mobile Wolf St store. She was extremely helpful, thoughtful, and genuinely focused on what was best for the customer.
Morgan took the time to educate us about the available plans, credits, and better options instead of simply trying to make a sale. Her knowledge, professionalism, and presence of mind saved us a lot of time and money.
Kudos to Morgan! I truly appreciate the great service, positive energy, and dedication she brings to her customers and the T-Mobile team. Keep up the excellent work!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“I recently had a issue with renewing my service after some time away. Hassan at the 900 central avenue helped me and was a wonderful representative of the company. I cannot thank him enough for going Above and beyond.”
“Met with Daquan and everything was great. He was upfront about everything and made our transfer over flawless. Had great conversations while we worked on transferring everything over. Highly recommend working with the staff at this location. Hands downs amazing and kept us laughing the entire time. Thank you Daquan and team!”
“I had an amazing experience at this Metro by T-Mobile location! The staff were incredibly friendly and knowledgeable, taking the time to answer all my questions and help me choose the best plan for my needs. The store was clean, well-organized, and had a great selection of phones and accessories. They even helped me set up my new phone right there in the store! I couldn't be happier with the service and will definitely be returning for any future mobile needs. Highly recommend this store!”
9AM - 7PM
87 Central Ave, Albany
Mobile Phones
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“I had to pick up a new phone after my old phone broke suddenly. Andrew helped me, he provided great service and insight, excellent product knowledge and comparisons between brands. He was friendly and helpful, turning an annoying experience of being without my phone and suddenly needing a new one, into a good experience.”
“I was treated very well, here. I switched from another carrier to Boost within minutes. This store made it so easy, and I walked out with a brand new, much faster, free phone. Thank you!”
“Very helpful answering customer questions with problems related to Boost having tech problems .
Since I became a new customer 5 months ago, I keep running out of high speed data toward the end of the month, even though I am on a $40 dollar plan, which gives me 15 gigs of high speed data.
My phone indicates from my Settings that I only used about 1.5 Gigs, but I can't use my Internet, I only can use my call feature !
This happens every month !
I called Boost customer service and they say they are having tech problems , but it will take about 2 days to fix my loss of my high speed data !
The customer service representative stated that many customers are experiencing this horrible issue !!!
The rep stated she would give me $40 credit for next month and promised me that she would send in a Service
Ticket to her tech department, so it would get fixed permanently and no more crisis at the end of each month again !
I asked her are you sure because I am ready to blow a gasket !
She assured me that my recurring horror story would be fixed and to call back in 24 hours to double check on how fast the repair is being made and get a Status.
So I will call at noon today and see how Boost is doing fixing my problems.
I am not happy with Boost corporate team on how they respond to customers problems . They should give customer service more powers to help customers. Right now I get the feeling that customers get a big run a round.
If my problem is not fixed later today I will go to Verizon or T mobile and see if they can give me good service each month without my getting high speed data that I pay for.
,”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“All of the staff were super helpful while I was trying to trade in and upgrade my phone! Omar was super patient while I picked the one I wanted and walked me through the whole process!!”
“Absolutely superb from my computer not starting up to driving an hour and being assured, I would get a computer when I got there
Gabby was my main genius
Josh Matt and erin all amazing
In and out
New neo
All info transferred and priced right
In 1 1/2 hours”
“New spot on the second floor, but the same great staff providing the stellar service. I should not drift far from the three great stores in Albany and Rensselaer.
Grant is top-notch, but I could tell the other associates were just as competent.
Smaller location right off the food court since December 2021.”
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“The gentleman was a joy to work with. He took his time and explained everything thoroughly. He made sure I got exactly what I wanted without any hassle whatsoever. I would recommend him for excellent service and quality assurance.”