Stickley Furniture | Mattress is a furniture store that offers a wide range of high-quality products, including furniture and carpets. While the store is known for its Stickley brand, which is associated with premium prices, customers have had mixed experiences with the customer service. Some customers have reported that the store's selection is limited to basic furniture, while others have praised the quality of the products they have purchased, particularly the beautifully made and high-quality furniture. One customer had a positive experience with a sales representative named Patrick, who went above and beyond to help them find the perfect dining set, even contacting the manufacturer after the desired table was discontinued. However, other customers have had a less than satisfactory experience with the customer service, particularly with a representative named Jan at the Albany store. They reported that Jan was unresponsive, returning only one-third of their calls and failing to provide updates on the status of their order, even after multiple follow-ups. Despite the delays, the customer was ultimately satisfied with the quality of the furniture once it was delivered.
Sales associates (Amy from Syracuse and Michael from Albany) were very helpful! Love the quality of the woods and woodworking. Have only completed the transaction and haven’t received the pieces yet.
February 2026
Michael was so helpful - truly above and beyond customer service. He did extra research to help me make sure the furniture would physically fit into my space. I’d be happy to shop here again.
January 2026
Michael was very helpful with getting me a new bed. Thank you, Michael!
