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“Absolutely LOVE this location. Staff is so pleasant. I leave smiling every time I go. It is clean and the product placement looks great. The cash wrap area is never a mess either. It’s really an awesome shopping experience. I greatly appreciate my interaction with the store manager last week. He may not have known but I was really struggling. Thank you.”
10AM - 8PM
1 Crossgates Mall Rd Spc C-211, Albany
Toy Stores
“I had such a great experience here!! I went in to get a Mother’s day gift for my mom, and the 2 girls who helped me, Hannah and Jenna, were extremely kind. I was greeted as soon as I came in, they helped me find what I needed, and were extremely patient when it came to recording my sound box (Had a bit of trouble with it🤣) They were wonderful, and so kind. I was so pleased with my stop in that I just had to make a review!! They made what would have been just a normal shopping experience into one of the most pleasant ones I’ve ever had!! And my bunny came out so cute ☺”
“Wide selection of ice cream. I only got cake. Nice vibe. It was cold and rainy when I went but the outside seating must be really nice in the summer. I will go back to try the ice cream next time I'm in town.”
“This is one of best five below shop I have ever shopped they have everything you need from kitchen to bathroom and bedroom to living room everything you’ll find in one shop especially and personally what I like is they have lots of toys and indoor or outdoor playing items or sports item you name it they have everything right here and price also very good and the people who work here they are very helpful very good in communication. I had a few questions and I ask them they really very helpful and very nice and very good communication respectful, and in the shop what was surprise for me is I find yoga mat which is very surprise for me because I was looking around in this Albany area. I didn’t find anywhere. I am very happy. I purchased a couple of yoga mat for my family and as well.”
10AM - 8PM
1475 Western Ave, Albany
Toy Stores
“Just discovered this fun store & we were surprised by the variety of tots, games, Books & more! Picked up several gifts for grandkid’s & adult. Though we live in Vt. We’ll return for more!”
“Great place to go and have some fun. I highly recommend this place for everone kids all ages....The variety of items, old and new that they stock is great! There is so much to look at, I don't think it could be done in a day! Personnel and customer service is top notch.”
“We have had a fun full day of excitement and culture. And now mom and dad took me to GameStop to get me a new game for my handheld Nintendo switch. I am looking forward to playing it tonight”
Toy Stores
Toy Stores
Toy Stores
Toy Stores
Toy Stores
Toy Stores
Toy Stores
“If you’re anywhere near LEGO Store at Crossgates Mall, it’s absolutely worth a visit. This location delivers the full LEGO experience—from the moment you walk in, it feels creative, welcoming, and exciting for both kids and adults.
The store is spotless, well-organized, and packed with an incredible variety of sets. Whether you’re shopping for classic LEGO builds, licensed themes, collector sets, or gifts, they have something for every age and interest. The displays are eye-catching and inspiring, making it hard not to start imagining your next build on the spot.
What really makes this store stand out is the staff. Every team member I interacted with was friendly, knowledgeable, and genuinely enthusiastic about LEGO. They’re happy to answer questions, help track down specific sets, or make recommendations based on age, skill level, or interests—without ever feeling pushy.
The build stations are a huge plus, especially for families. Kids can sit down, play, and get hands-on while parents browse, which makes the whole experience relaxed and fun. Even during busy mall hours, the store stays well-managed and upbeat.
Overall, the LEGO Store at Crossgates Mall is a perfect mix of fun, creativity, and great customer service. Whether you’re a lifelong LEGO fan or just discovering it, this store earns a solid five stars and then some.”