Trustco Bank, established in 1902, is known for providing high-quality products and services at low costs. With 144 branch locations, including 53 in Florida, the bank emphasizes personal service, welcoming each customer by name. Many customers appreciate the friendly and helpful staff, with some recalling their positive experiences for decades. However, there are mixed reviews regarding wait times at certain branches, with some customers noting slow service. New account holders have reported positive experiences, particularly highlighting the friendliness and attentiveness of staff members. Additionally, the bank offers accessibility through its website and mobile app for those who cannot visit a physical location. Despite a few negative experiences, including issues related to customer service and branch updates, Trustco Bank maintains a solid reputation and is rated 5-stars by BauerFinancial, indicating its commitment to quality and customer satisfaction.
Lulu is the best! She’s always working hard and gets exactly what I need!
September 2025
Trustco on Madison is easily one of the best banks to use. The customer service is 5 stars.
July 2025
Great experience — I always feel taken care of when she’s (LuLu) at the window. It’s always a pleasure to be assisted by someone so professional and courteous. Highly recommend!
