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July 2025 by Christy Waye
Wow. I usually don't go to this location and likely won't again. The Asian young guy in the front was SO rude. Had zero customer service and made things more difficult than they should be. Amazon returns are so straight forward and he was just rude! What a disappointment. Truly hope he doesn't work there much longer.
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June 2025 by Cathy Bongiorno
Absolutely the rudest front desk person I have ever encoutered. Unhelpful, RUDE! HORRIBLE go somewhere else!!
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May 2025 by Frank Polanco
Been here a few times for the usual business, always had great service provided and a super helpful staff.
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May 2025 by jennykim8879
Most Rude Manager I have seen at UPS!
Front desk kid is no different!
This UPS really needs to reflect all the negative reviews and make some changes
Perhaps learn a thing or two from Garden City Park Location!
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May 2025 by Bella
The service attitude is very poor, they won't even open the door for guests who hold heavy things in their hands.Also, one of the employees had a very bad attitude, which was the worst experience I have ever had, and I think I would rather drive to a farther UPS store than come here again.
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May 2025 by pressy Thomas
Frank was very helpful and followed up to make sure my service was completed correctly.
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August 2024 by Justin Lee
Great staff, helpful and straight to the point. Been using this place for the past few years and I have absolutely no complaints.
If you're unfamiliar with something, simply let the staff know and they'll guide you through it!
I see a lot of negative reviews and just spent some time reading through them. I don't really understand where their complaints are coming from, to the point where some of the negative reviews seem manufactured. So long as you are polite and clear about what you need, there's literally nothing you could have issue with.
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August 2024 by IWS
This is one of the best UPS stores in New York State. Do not let these other reviews that are negative fool you and make you think otherwise. A quick look at who reviewed negatively will tell you everything they just open up accounts to leave negative reviews so we will just leave it at that you can consider the research complete on my end so you could trust it. It’s a good source.
FRANK is a very professional and fast moving businessman that gets the job done when you need it done
The team that works, there is excellent. It’s been a pleasure to work with everyone, including the Asian gentleman that works behind the register. Everyone works really hard. There goes above and beyond what is asked from them to make the customer happy.
If you see any negative reviews on this page, there has been an inquiry as to why and what is going on by the UPS franchise itself and I am here to share that information with you:
The reviews were artificially made from a competitor that is located down the street which is a FedEx location. They wanted to put out bad media and store reviews so that people opt to using the FedEx store which is located less than 500 feet from the store location. I hope that clears up a lot and clarifies why there are negative reviews on literally the top ranking UPS store in New York State.
I highly recommend opening up a private mailbox here because not only can you get all of the major mail carriers to drop off your mail and packages here but you also have the option to have items and packages be dropped off by anyone say for example you have a vendor who sells you inventory instead of them shipping it to your warehouse or private mailbox at the UPS store they could just come here and drop the mail off as long as they have it marked on the box that goes to mailbox it is.
6:30 PM is the cutoff time to get your packages out so come here a little little bit earlier the only thing I gotta say is the parking lot is sometimes crazy so you could camp out across the street where the gas station is and have a clear line of what is going on in the UPS parking lot so you could get there real quick and get a good spot. That’s only if you have a lot of boxes in the car like me me.
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August 2024 by Julia Y. Payne
Just like all the previous reviews, the Asian kid working there has arbitrary requirements for Amazon returns for customer packed. He claims that if the box doesn’t have the Amazon label, he won’t take it. The instructions clearly states that all labels need to be removed. No matter what I said, he won’t take the package. Clearly he can’t read or follow instructions.
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July 2024 by TONY TANG
Wow extreamly rude, they find ways to charge you, do we really need to buy your box for amazon return?? dont go there!! drive a little longer to go to a different UPS store
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June 2024 by Lucas Perez
Absolutely the worst customer service. All staff has Monotone voice just repeating policy over and over like a robot.
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June 2024 by Linus L
The employee work at this store need to be fired immediately
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June 2024 by Sal Colletti
Asian guy behind the counter is very rude. Such a nasty and disgruntled person. He gave me such a bad attitude for accidentally forgetting to tape 2 of the 4 sides of the box. All he kept saying is “next time we have a tape charge”. I wish he would have just charged me the tape charge and kept his lousy attitude.
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May 2024 by chris munno
If I could l give them under 1 star I most certainly would. I bought boxes from a different UPS location that were to small. Went inside to get a refund. The man at the counter was very rude obnoxious and abrasive. Avoid this location at all costs!!!
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April 2024 by Stephanie
This is the best store. Any customer giving a negative rating should check themselves first, they probably are the issue. This store is efficient, quick, kind and useful. I have been a customer here for 5+ years and am grateful this place exists. Highly recommended.
