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March 2024 by Ellen Wertheim
This is the rudest establishment. They do not follow Amazon return policies. They talk over you, not letting you ask a question or question their policies.
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March 2024 by Ami Patel
I would prefer to give a 0 or minus star rating, but sadly that is not an option. This store is an absolute nightmare. This is the most rudest, unpleasant, unprofessional, disrespectful staff I have ever encountered. Each time I have been to this store, I have experienced the same horrible behavior to other customers or myself. I have seen the staff yell at customers and ask if they know how to read simple instructions, and today I was told to be quiet and listen to what I was being told to do.As a customer and business owner, I too have had my fair shar of encounters, but there are professional and respectful ways to handling it. This group of staff have really made it a point to be horrible. I truly understand people have "off days" and not everyone is always happy, but please be decent humans. Is that so hard?I would really advise against stepping foot in this store. Go to Fedex down the road or USPS on Willis, but avoid this store at all cost.UPS needs to understand this store is the worst representation of their brand.
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February 2024 by Kir An
Everybody working there needs to take a course on social skills. The most you’ll get is a grunt out of them. I thought cavemen were extinct.
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February 2024 by C T
Frank was very helpful, communication responsiveness was great and my overall experience was positive
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December 2023 by Paula D'Elia
I had to return items from Amazon. I was told UPS accepted returns. I went in with my items not realizing I had to be prepared with the return code. I went to the Amazon app and fumbled a bit. Oh my goodness! I was treated with so much contempt by the man working there! Impatient, sarcastic, rude. I returned 1 item and left. I went elsewhereand finished my returns without having to deal with a bad attitude. Speaking of returns, I will never return to this UPS store!! No customer should have to put up with awful treatment.
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December 2023 by Nesa
I came in yesterday (Thursday afternoon) and experienced amazing customer service. The manager, I believe his name is Jared if I remember correctly, went above and beyond to get our returns done. Very pleasant experience. Thank you!
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December 2023 by Will L.
I always get a quick friendly experience in this store. Come organized and you get out super quickly. Nice atmosphere, good music, clean store.
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October 2023 by Jacquelyn Harford
I have been coming here for years. If I…. the customer ask for Frank because the manager is condescending and telling me I can’t see the box he was going to put my gift in and telling me the same thing over and over again on repeat, that should not be an issue for Frank. But Frank’s response was I’m not telling you anything different than he told you and if you are not happy you can go to another store. Poor customer service and insulting honestly. I don’t treat my clients and customers like that. I don’t expect to be treated that way either.I also said to Frank that the manager was standing behind him and laughing, Frank just ignored me while the manager actually acknowledged what I said and apologized for laughing.
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October 2023 by Dean
Not sure if anyone realizes, but sometimes life goes pretty fast when you’re doing the daily commute, the daily grind, shuffling kids here and there for school, and have to deal with the stress of work like we all do. Sometimes people don’t always read small print and need friendly reminders. Frank’s disposition was AWFUL.His words to me were “be aware that when it says customer has to pack, that means you have to tape your own box. I’ll do it for you this time but next time I’m going to charge you.”Now, there’s really nothing wrong with what he said to me, but there’s a lot wrong with how he said it to me. He said it in a very condescending tone. Almost as if he was absolutely disgusted with me. L O L I mean I laugh out loud here because it’s absolutely just ridiculous. Why not just say to someone in a friendly tone to someone you never met in your life, “Hey, not sure if you know this or not but it says you have to tape your box closed yourself. Would you like me to do it for you? Do you want to do it yourself? Otherwise I have to charge you - so sorry about that I know most people Don’t read that stuff and all us UPS guys just know about that stuff because we deal with it every day.“But Frank: Not friendly at all. And the biggest giveaway right there FRANK, you didn’t even make eye contact with me for one moment. Customer service 101 would dictate eye contact is extremely important when dealing with customers. Might want to learn that lesson pal! Frank, you also might not want to talk negatively about customers to other customers right after they leave because I saw you doing that with your other customer as I was still parked outside the store. Yeah, I have pretty good experience reading lips since I’m in law-enforcement.I walked in, didn’t know you, or the store because I’ve never ever been to this one before, said good morning to you, and you seemed like life was miserable. Try being a friendly guy and your store will be more successful instead of having an average rating of 2.2. Have a good day FRANK.
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October 2023 by sabiha MV
Extremely rude and unhelpful staff . Impatient with customers and gets easily irritated if he is waiting on you .Also , I did tell him he was unhelpful and he responded with “ why do you keep coming here”Awful customer service , anyplace but here !!
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October 2023 by Joseph Wang
It was the same experience for the first and second time. The staff was very positive and friendly. Five-star recommendation.
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October 2023 by Doc Murphy
Overheard in my house today: “the owner wasn’t THAT unfriendly today”. So it’s sounds like Frank is making progress. Go Frank
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August 2023 by Leif K.
Frank is a great help. He's competent and a good guy. His father Frank senior was also a great help as well. I've been using this ups store since I was a teenager. They're reliable and hard working. I will continue to use this as my primary ups location. Thank you Frank and the UPS team over at this location.
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July 2023 by Wendy P
Great quick service but Frank is rude and is very condensing. He always has an attitude no matter what time you go. The other young employees are always helpful and professional and are in a good mood.
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June 2023 by Christina Moon
An important document I sent was missing. No tracking either. and so unkind I will never use this store again.